Banco Votorantim Enhances IT Services with NETSCOUT Solution
Technology Category
- Networks & Connectivity - WiFi
- Platform as a Service (PaaS) - Application Development Platforms
Applicable Industries
- Finance & Insurance
- Retail
Applicable Functions
- Quality Assurance
Use Cases
- Inventory Management
- Traffic Monitoring
Services
- Cloud Planning, Design & Implementation Services
- Testing & Certification
About The Customer
Banco Votorantim, founded in 1991, is one of the largest privately held banks in Brazil. Headquartered in São Paulo, the bank employs approximately 4,000 people who deliver wholesale banking, wealth management, and consumer finance services from offices located in major cities across Brazil. BV, the retail brand of Banco Votorantim, is one of the leading consumer finance companies, leading the used car market, as well as offering products such as payroll loans, student financing and solar panels, as well as credit cards and insurance. The bank operates a complex enterprise network to support their locations in Brazil and internationally, with customers interacting with the Bank at branch locations, electronically with web services, and on the phone with their call centers.
The Challenge
Banco Votorantim, one of the largest privately held banks in Brazil, was facing challenges with its complex enterprise network that supports voice and data application services in Brazilian and international locations. The bank was committed to providing a high-quality customer experience but lacked the necessary visibility in all banking services, from online banking to branch applications. The bank's IT department had implemented a tool to troubleshoot network problems, but as the bank continued to grow its customer base and expand its locations, it needed more than the existing systems could provide. The bank required more visibility into their voice and data application services across the network for in-depth, real-time analysis, views, and reports that could be used by any of the members of their IT team. Furthermore, in the dynamic consumer finance industry, there was no room for delays or unavailability at the time of loan approval, and Votorantim was looking for an antiDDoS provider that could protect them on premise and from the cloud.
The Solution
To address its requirements, Banco Votorantim partnered with NETSCOUT to provide visibility and service assurance in its data centers and branch offices. The bank selected the nGenius Packet Flow Switch to feed vital network traffic from the data centers through to several InfiniStream appliances for analysis by the nGeniusONE Service Assurance platform. The nGeniusONE platform was chosen to monitor the bank’s applications including those for customer and revenue impacting services, such as online banking, credit card management and authorization, automobile loans, and wealth management, as well as all applications used by associates in the branches. To support the branch office demands, the IT staff deployed OptiView XG, TruView Live, and nGeniusPulse. To keep the network free from denial of service attacks and always available to its employees and customers, Votorantim chose Arbor APS, a sophisticated DDoS attack detection and mitigation technology, designed for automatic threat neutralization. The integration between APS, installed on premise, and the Arbor Cloud service provided a decisive edge over the competition.
Operational Impact
Quantitative Benefit
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