AZUGA FLEET CUSTOMER SUCCESS STORY - HomeWorks Plumbing, Heating & Air
公司规模
SME
地区
- America
国家
- United States
产品
- Azuga Fleet
技术栈
- GPS systems
- ServiceTitan
实施规模
- Enterprise-wide Deployment
影响指标
- Productivity Improvements
- Customer Satisfaction
技术
- 传感器 - 全球定位系统
适用行业
- 建筑物
适用功能
- 现场服务
用例
- 车载远程信息处理
- 车队管理
服务
- 系统集成
关于客户
HomeWorks Plumbing, Heating and Air is a home service company based in St. Paul, MN. The company prides itself on going the extra mile to ensure peak performance for homes’ plumbing, heating, and air conditioning. HomeWorks operates three divisions - the installation team, plumbers, and HVAC technicians. These teams are responsible for delivering quality service to their customers. The company is committed to doing more, training more, and delivering more than any other home service company in their area. The fleet manager at HomeWorks, Megan Kroll, was looking for a GPS system that was easy to use, accurate, and easy to roll out to the technicians.
挑战
HomeWorks Plumbing, Heating and Air, a home service company based in St. Paul, MN, was struggling with their existing GPS system which was difficult to use, inaccurate, and cumbersome to roll out to the technicians. The company operates three divisions - the installation team, plumbers, and HVAC technicians, all of whom are responsible for delivering quality service to their customers. It was crucial for them to reach the job site on time and safely. The company was also looking for a solution that was easy to install as their trucks are on the road 90% of the time. The previous GPS system was not meeting these requirements, affecting the company's bottom line and customer satisfaction.
解决方案
HomeWorks chose Azuga Fleet as their GPS solution. Azuga Fleet was easy to install, which was a crucial requirement for HomeWorks as their trucks are on the road 90% of the time. The solution also integrated with other service providers such as ServiceTitan, making it an easy choice for the company. With Azuga Fleet, HomeWorks was able to tell customers exactly when the technician scheduled was going to arrive, improving customer satisfaction. The fleet manager was able to set notifications for various routine tasks associated with the fleet. With an estimated 80% reduction of wear and tear by using Azuga, HomeWorks was able to optimize its fleet. The solution also integrated with Wex fuel cards, making managing fuel costs and creating efficiencies much easier with one platform.
运营影响
数量效益
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