AZUGA FLEET CUSTOMER SUCCESS STORY - HomeWorks Plumbing, Heating & Air
Customer Company Size
SME
Region
- America
Country
- United States
Product
- Azuga Fleet
Tech Stack
- GPS systems
- ServiceTitan
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Productivity Improvements
- Customer Satisfaction
Technology Category
- Sensors - GPS
Applicable Industries
- Buildings
Applicable Functions
- Field Services
Use Cases
- Vehicle Telematics
- Fleet Management
Services
- System Integration
About The Customer
HomeWorks Plumbing, Heating and Air is a home service company based in St. Paul, MN. The company prides itself on going the extra mile to ensure peak performance for homes’ plumbing, heating, and air conditioning. HomeWorks operates three divisions - the installation team, plumbers, and HVAC technicians. These teams are responsible for delivering quality service to their customers. The company is committed to doing more, training more, and delivering more than any other home service company in their area. The fleet manager at HomeWorks, Megan Kroll, was looking for a GPS system that was easy to use, accurate, and easy to roll out to the technicians.
The Challenge
HomeWorks Plumbing, Heating and Air, a home service company based in St. Paul, MN, was struggling with their existing GPS system which was difficult to use, inaccurate, and cumbersome to roll out to the technicians. The company operates three divisions - the installation team, plumbers, and HVAC technicians, all of whom are responsible for delivering quality service to their customers. It was crucial for them to reach the job site on time and safely. The company was also looking for a solution that was easy to install as their trucks are on the road 90% of the time. The previous GPS system was not meeting these requirements, affecting the company's bottom line and customer satisfaction.
The Solution
HomeWorks chose Azuga Fleet as their GPS solution. Azuga Fleet was easy to install, which was a crucial requirement for HomeWorks as their trucks are on the road 90% of the time. The solution also integrated with other service providers such as ServiceTitan, making it an easy choice for the company. With Azuga Fleet, HomeWorks was able to tell customers exactly when the technician scheduled was going to arrive, improving customer satisfaction. The fleet manager was able to set notifications for various routine tasks associated with the fleet. With an estimated 80% reduction of wear and tear by using Azuga, HomeWorks was able to optimize its fleet. The solution also integrated with Wex fuel cards, making managing fuel costs and creating efficiencies much easier with one platform.
Operational Impact
Quantitative Benefit
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