Aviso 的对话智能为 NetApp 卖家提供了强大的 X-Ray 功能，以提高客户参与度
公司规模
Large Corporate
地区
- America
国家
- United States
产品
- Aviso’s Conversational Intelligence
技术栈
- Salesforce
实施规模
- Enterprise-wide Deployment
影响指标
- Cost Savings
- Customer Satisfaction
- Productivity Improvements
技术
- 分析与建模 - 预测分析
适用行业
- 电子产品
适用功能
- 销售与市场营销
用例
- 质量预测分析
- 远程协作
服务
- 数据科学服务
关于客户
NetApp 是一家跨国科技公司，提供用于管理和存储数据的软件、系统和服务，包括其专有的 Data ONTAP OS。该公司已运营超过 25 年，业务遍布全球，拥有 10,000 多名员工。NetApp 的产品和服务被各行各业广泛使用，包括政府、能源、金融服务、医疗保健、制造业等。
挑战
2020 年，NetApp 正在寻找一种工具来简化个人和团队层面的预测电话输入、审查和报告。该公司希望通过 AI 解决方案来增强客户参与度并促进销售代表的内部培训和成长。面临的挑战包括缺乏对客户对话的洞察、过度依赖电子表格、临时交易审查、CRM 使用效率低下导致客户参与度低，以及销售团队培训中没有 AI。
解决方案
Aviso 通过其对话智能工具提供了解决方案。该工具为销售代表提供对话智能洞察，为不同销售团队提供预测洞察，为所有活跃机会提供销售活动跟踪，提供交易和渠道洞察、指导洞察以及通过交易和协作室进行虚拟销售。选择该工具是因为其简洁明了的用户界面易于理解和导航，以及 Aviso 能够利用 Salesforce 的历史数据进行分析和报告。
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