汽车行业业务流程自动化：富士通案例研究
技术
- 分析与建模 - 实时分析
- 功能应用 - 库存管理系统
适用行业
- 汽车
- 运输
适用功能
- 物流运输
- 仓库和库存管理
用例
- 库存管理
- 拣选/分拣/定位
服务
- 系统集成
- 测试与认证
关于客户
富士通是北美汽车行业的综合供应商，也是消费、商业和工业用途的创新音频、数字和其他电子产品的全球领先开发商和生产商之一。该公司总部位于美国，在全球另外设有五个主要办事处。该公司约有 600 名用户经常使用 glovia.com。富士通于 2005 年 1 月开始升级，并于次年 11 月上线。在整个迁移过程中，CrescentOne 与该公司合作，帮助他们保持正轨并使迁移取得成功。
挑战
富士通是一家汽车行业综合供应商，其运行的 glovia.com 版本已过时。该公司拥有大量分散的应用程序，难以监控和协调。该系统有超过 3,000 个自定义项，导航起来很麻烦，并且缺乏实时提供重要信息的能力。该公司还面临着大量去中心化系统的困扰，这使得整个公司的流程变得复杂。需要手动将自定义输入到多个系统中，这是分散系统相互通信所必需的耗时过程。该公司还缺乏全面的网络监控和实时运营测量。
解决方案
富士通选择 glovia.com 作为其单一企业解决方案，并于 2005 年迁移到当前版本，替换了未使用 glovia.com 的地点的旧系统。当前版本自动化了许多关键业务流程，改进了系统导航，并实时提供重要的运营信息。该公司标准化了单一企业解决方案，以简化公司范围内的流程并替换旧系统。这提供了他们的全球运营的自上而下的视图，有助于简化运营、自动化手动流程并降低总拥有成本。迁移还消除了绝大多数自定义项，将其减少到 100 项以下。新系统还改进了业务应用程序监控，实现了许多流程的自动化，并启用了实时操作测量。所有地点均提供 Web 访问以进行订单输入、服务、报价和查询，从而提高了运营速度和效率。
运营影响
数量效益
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