Assuring Security and Better Customer Support for Every Environment
公司规模
1,000+
地区
- America
国家
- United States
产品
- Bomgar Remote Support
技术栈
- Remote Support Technology
- Network Infrastructure
实施规模
- Enterprise-wide Deployment
影响指标
- Customer Satisfaction
- Productivity Improvements
技术
- 应用基础设施与中间件 - API 集成与管理
适用行业
- 食品与饮料
用例
- 远程资产管理
- 远程协作
服务
- 系统集成
关于客户
Eat’n Park Hospitality Group is a food service company founded in 1949. It began as a drive-in restaurant in Pittsburgh’s South Hills, where customers could park their cars and be served by waitresses on roller skates. Today, it has evolved into an indoor-dining family restaurant franchise with 75 locations, some of which are open 24 hours a day. Over the years, the company expanded into other food service ventures, offering quality dining services to colleges, universities, corporations, senior living communities, and hospitals. Overall, Eat’n Park Hospitality Group operates in 150 locations with approximately 10,000 employees.
挑战
Eat’n Park Hospitality Group, a franchise with 75 locations and operating in 150 locations with approximately 10,000 employees, was seeking a solution to improve IT support for users and address growing concerns about data security in the payment card industry (PCI). The company wanted to centralize support for the company’s users, provide high level security with multiple authentication mechanisms and enable the IT support team to establish connections with and monitor devices 24 hours a day. The company also wanted a solution that would integrate within the company’s data center and network infrastructure.
解决方案
After careful consideration of security and functional requirements and comparisons against other solutions, Mike Castillo, director of network infrastructure and security for Eat’n Park Hospitality Group, discovered Bomgar. Bomgar’s on-premise approach made it possible to integrate the remote support solution within the company’s data center and network infrastructure. Bomgar provided a centralized remote support solution that worked with all of the systems in Eat’n Park’s environment. All of the company's field systems could be accessed using Bomgar, and the solution offered a portal where users could go for support. Bomgar’s jump technology also allowed the company’s 16 technicians to proactively support any of its fixed environments, such as a point of sale (POS) system.
运营影响
数量效益
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