公司规模
1,000+
地区
- America
国家
- United States
产品
- nGeniusONE® Service Assurance platform
- InfiniStreamNG® (ISNG) smart visibility appliances
- nGenius®PULSE with nPoints
- NETSCOUT® Premium Support Services
技术栈
- Microsoft Teams
- Cisco Webex
- Cisco TelePresence
实施规模
- Enterprise-wide Deployment
影响指标
- Customer Satisfaction
- Employee Satisfaction
- Productivity Improvements
技术
- 应用基础设施与中间件 - API 集成与管理
- 平台即服务 (PaaS) - 连接平台
适用行业
- 石油和天然气
- 可再生能源
适用功能
- 商业运营
- 人力资源
用例
- 远程协作
- 远程控制
服务
- 系统集成
- 测试与认证
关于客户
该公司是天然气和石油的领先运输商,在开发可再生能源发电资源方面也取得了重大进展。该公司此前采用了语音、视频和思科网真技术,在 COVID-19 疫情期间,他们宣布在家办公 (WFH) 政策以保护员工安全时,这些技术发挥了很好的作用。许多员工几乎一夜之间就开始转向在家办公。该公司的 IT 运营团队将 NETSCOUT 视为值得信赖的业务合作伙伴,为整个企业提供服务保障和可视性解决方案,过去的项目帮助他们将应用程序迁移到软件即服务 (SaaS) 平台。
挑战
该公司在整合 Microsoft Teams 和 Cisco Webex 服务以提高员工工作效率和绩效质量方面面临挑战。他们遇到了一些问题,例如传入流中的语音和视频传输质量差、外部呼叫延迟两秒以及集成 Microsoft/Cisco 环境中视频交换期间的“断断续续的帧”。由于对每个供应商的云环境的可见性存在差距,该公司无法监控和分析从互联网进入 Cisco Webex 和 Microsoft Teams 服务的流量。这导致 IT 运营部门相互指责这些问题的根本原因。
解决方案
该公司转向 nGeniusONE 平台,该平台的实时性能分析快照基于从实时网络数据包流量中得出的 NETSCOUT 智能数据,以及从远程位置的 nGeniusPULSE nPoint 测试中生成的用户体验指标。nGeniusONE 和已部署的 InfiniStreamNG (ISNG) 智能可视性和 nPoints 被用于确定公司的网络不是这些问题的根本原因。nGeniusPULSE nPoint 从 WFH 客户端边缘角度获得的综合测试结果以及数据中心的 nGeniusONE 和 ISNG 可实现 Cisco TelePresence 服务边缘可视性,帮助 IT 组织实现了快速的平均知识获取时间 (MTTK),以及与 Cisco 合作者共享的详细证据,并能够在其多供应商环境中成功集成。
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