利用 NETSCOUT 可视性确保多云成功
公司规模
1,000+
地区
- America
- Asia
- Europe
国家
- Other
- United States
产品
- nGeniusONE® Service Assurance solution
- InfiniStreamNG® (ISNG) software
- vSTREAM® virtual appliances
- nGenius® Packet Flow Systems
- Packet Flow Operating Software
技术栈
- AWS Cloud
- Equinix Colos
- Azure Cloud
实施规模
- Enterprise-wide Deployment
影响指标
- Customer Satisfaction
- Employee Satisfaction
- Productivity Improvements
技术
- 基础设施即服务 (IaaS) - 云计算
- 基础设施即服务 (IaaS) - 混合云
- 基础设施即服务 (IaaS) - 私有云
适用行业
- Professional Service
适用功能
- 商业运营
- 物流运输
用例
- 车队管理
- 预测性维护
- 远程资产管理
服务
- 云规划/设计/实施服务
- 系统集成
关于客户
这家业务流程外包 (BPO) 公司是众多企业值得信赖的领导者和顾问，为企业提供广泛的战略管理和财务计划。这家市值数十亿美元的公司在全球数百个办事处拥有数万名员工，得益于技术精湛、敬业奉献的 IT 部门，公司能够高效沟通、协作和运营。IT 部门支持多个公司业务部门，为所有公司业务部门提供服务、连接、应用程序和专业知识。近年来，他们的影响力尤为显著，因为他们为公司实施了多项关键任务型数字化转型计划，并设定了服务水平目标，以确保满足“客户”的需求。
挑战
该公司的 IT 团队参与了多个关键的数字化转型项目，包括投资美洲、欧洲和亚洲的 Equinix 主机托管 (colo) 业务，使 IT 服务更接近其全球各地的远程办公室，最终为当地员工提供更好的服务性能。他们还利用 AWS Direct Connect 和 Azure ExpressRoute 在 Equinix 主机托管中实现云对等连接。该公司的各个业务实体依赖 IT 组织来实现连接和应用程序，它们需要高质量的服务，这些服务通常由服务水平协议支持。凭借美洲的私人数据中心和涉及主机托管实施和迁移到 AWS 云的数字化转型，该 IT 团队认识到需要在整个分布式生态系统中实现可见性，以确保主动监控和故障排除，以保持员工生产力和创收业务活动。
解决方案
在现有 NETSCOUT® nGenius 企业性能管理解决方案的基础上，全球网络运营 (NetOps) 团队在战略位置（包括 Equinix 托管设施和 AWS 云）增加了监控功能。负责可视性项目的 NetOps 组织强烈主张将数据包数据作为其首选数据源，并设计了以下 nGenius 解决方案部署：nGenius® 5000 系列数据包流交换机在数据中心和 Equinix 托管设施中实施，用于数据包采集、聚合和分发到下游监控工具，包括 NETSCOUT ISNG 软件和 vSTREAM 虚拟设备。有针对性的监控包括进出其互联网链接的数据包流量以及对等连接 - AWS Direct Connect 和 Azure ExpressRoute。为了支持整体网络和应用程序性能管理解决方案，nGeniusONE 服务器和 nGeniusONE 专用全局管理器的虚拟实例部署在 Azure 云中，并利用来自战略部署的 vSTREAM 和 ISNG 设备的智能数据。
运营影响
Case Study missing?
Start adding your own!
Register with your work email and create a new case study profile for your business.
相关案例.
Case Study
UBM plc: Taking the pulse of the business and engaging employees with a far-reaching strategic transformation
UBM, a leading global events business, was undergoing a significant strategic transformation named 'Events First'. As part of this transformation, the company was preparing to complete the largest acquisition in its history - Advanstar, a US-based events and marketing services business valued at more than USD970m. The company faced the risk of human capital flight if it was unable to effectively engage top talent with the new strategic direction. UBM needed to make significant structural, process and systems changes, uniting its previously autonomous regional businesses. The challenge was to ensure all of its employees were engaged and aligned with the new future vision.
Case Study
Wittmann EDV-Systeme launches IT monitoring services
Small and medium-sized businesses often lack the know-how and resources required for thorough IT system monitoring. Wittmann EDV-Systeme wanted to launch a solution to plug the gap – enabling it to improve its own competitiveness and that of its customers. IT landscapes are becoming ever more complex and outsourcing is gaining popularity, IT systems must nonetheless remain easy-to-use and extremely reliable at all times. Automated, round-the-clock system monitoring therefore represents an immensely valuable proposition for companies: downtime for business-critical applications can be avoided, and IT systems remain available at all times.
Case Study
Uncovering behavioral insight to help reward and retain the best employees
The HR services company, an IBM client, was facing the challenge of understanding the factors underlying personal employment choices. They wanted to offer their clients unprecedented insight into what motivates employees and prospective job candidates. However, their existing systems were not capable of handling the surging data volumes collected from a wide range of different data sources. With the total volume likely to keep on growing, the firm looked for a solution that could meet current needs and scale to meet tomorrow’s demands.
Case Study
Infosys achieves a 5–7 percent effort reduction across projects
Infosys, a global leader in consulting, technology, and outsourcing solutions, was facing significant challenges in application development and maintenance due to its distributed teams, changing business priorities and the need to stay in alignment with customer needs. The company used a mix of open source, home-grown and third-party applications to support application development projects. However, challenges resulting from distributed teams using manual processes increased as the company grew. It became more and more important for Infosys to execute its projects efficiently, so they could improve quality, reduce defects and minimize delays.
Case Study
Flex Contact Center: Supporting rapid business growth with IBM Connections Cloud and IBM Verse
Flex Contact Center, a professional services company offering telesales, call-center, anti-attrition, back-office, helpdesk and collection services, has grown rapidly since its establishment in 2009. With operations in 12 sites across two states and four cities in Brazil, the company employs more than 11,000 people. However, the company realized that to prevent barriers to future expansion, it was essential to make it as easy as possible for its people to work together effectively—even if they were based in separate geographical locations. Traditional approaches to collaboration—based on email and phone calls—threatened to reduce productivity. Flex Contact Center wanted to enable better collaboration and communication across its workforce, but did not want to make large investments in infrastructure.
Case Study
PureFluent: Connecting to partners and customers through the cloud for enhanced productivity
PureFluent, a translation services company, was facing challenges in managing its translation and document review processes. The company often received files in uneditable formats from customers, which required staff members to transfer text to word processing or spreadsheet documents. During the translation process, maintaining version control was a challenge because PureFluent sent work to hundreds of translators in multiple geographic locations. It was also time-consuming for staff to manage the large volume of emails and FTP transactions required to submit translations for customer review and ensure the integration of requested changes. Furthermore, staff were spending significant time hunting through their emails for specific attachments.
