Appier > 实例探究 > 通过 AIQUA 实现个性化多渠道营销和客户忠诚度

通过 AIQUA 实现个性化多渠道营销和客户忠诚度

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技术
  • 网络安全和隐私 - 入侵检测
  • 平台即服务 (PaaS) - 应用开发平台
适用行业
  • 水泥
  • 电子商务
适用功能
  • 采购
  • 销售与市场营销
用例
  • 行为与情绪追踪
  • 牲畜监测
服务
  • 云规划/设计/实施服务
  • 系统集成
关于客户
AREA 02是台湾首个球鞋交易平台,成立于2019年,拥有超过22万名会员,旨在让球鞋市场交易更安全,并将线上服务拓展至全球市场。
挑战
运动鞋交易平台 AREA 02 希望开展个性化多渠道营销,以提高转化率并扩大商机。他们还旨在建立良好的客户关系以增加会员购买量。
解决方案
AREA 02采用Appier的AIQUA AI个性化营销云解决方案来实现他们的目标。 AIQUA 提供了个性化的多渠道体验,并使 AREA 02 能够根据用户的行为和偏好创建个性化的客户旅程。它还帮助 AREA 02 了解其会员并提供正确的服务和体验。
运营影响
  • The implementation of Appier's AIQUA AI personalized marketing cloud solution significantly improved AREA 02's operational efficiency and customer engagement. The multichannel marketing strategy and increased communication channels led to an increase in the number of app downloads and coupon redemption rate. The personalized customer journey optimized by AIQUA resulted in a smooth customer experience, leading to higher customer loyalty and repeat purchases. The solution also enabled AREA 02 to better understand its members and their needs, providing the right services and experiences. The company is now able to monitor all interactions with customers and provide personalized push notifications, creating a perfect interaction experience that encourages them to become members. This has led to an increase in the number of repeat customers and products, and a significant growth in the member return visit rate.
数量效益
  • Annual growth in gross merchandise volume of 28%
  • Increase in the return visit rate of 30%
  • Reduction in customer acquisition costs of 38%

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