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公司规模
200-1,000
地区
- Middle East
国家
- Egypt
- Saudi Arabia
- United Arab Emirates
产品
- RIZEK App
- Unifonic’s cloud platform
技术栈
- SMS API
- Cloud Communications Platform
实施规模
- Enterprise-wide Deployment
影响指标
- Customer Satisfaction
- Digital Expertise
技术
- 应用基础设施与中间件 - API 集成与管理
- 平台即服务 (PaaS) - 连接平台
适用行业
- 消费品
- 医疗保健和医院
适用功能
- 商业运营
- 销售与市场营销
用例
- 对话机器人
- 远程协作
服务
- 云规划/设计/实施服务
- 数据科学服务
关于客户
RIZEK 是一家总部位于阿布扎比的公司，自称是一款“超级应用”，用户只需点击一下按钮即可获得各种家庭服务。这些服务涵盖多个类别，包括家庭护理、汽车服务、美容、医疗保健等。在疫情高峰期，该应用是第一个提供 COVID-19 PCR 居家检测的应用。过去几年，该公司已成为阿联酋的一家强大企业，目前正计划积极向埃及和沙特阿拉伯扩张。
挑战
RIZEK 是一家总部位于阿布扎比的按需服务交付应用程序，需要确保与用户进行有效且及时的沟通。该公司提供多种类别的家居服务，包括家庭护理、汽车服务、美容、医疗保健等。定期向客户更新服务状态、交易详情、促销信息和其他类型的沟通对他们的业务至关重要。他们需要一种可以确保及时有效传达这些类型的信息的技术。
解决方案
RIZEK 选择 Unifonic 的云平台是因为其强大的区域影响力。该平台旨在通过单一 API 轻松部署和管理全渠道通信，该 API 涵盖短信、语音和对话式消息应用程序，例如 WhatsApp、Twitter、Facebook Messenger 等。该公司目前正在临时使用 Unifonic 的服务，并计划在未来几个月内利用更多服务。在引入更多服务之前，RIZEK 希望确定正确的用例和将其插入生态系统的正确方法。一旦这些用例最终确定，他们将评估市场，而 Unifonic 将成为他们最强大的供应商之一，因为他们已经与他们合作过。
运营影响
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