App Your Service
Company Size
200-1,000
Region
- Middle East
Country
- Egypt
- Saudi Arabia
- United Arab Emirates
Product
- RIZEK App
- Unifonic’s cloud platform
Tech Stack
- SMS API
- Cloud Communications Platform
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Customer Satisfaction
- Digital Expertise
Technology Category
- Application Infrastructure & Middleware - API Integration & Management
- Platform as a Service (PaaS) - Connectivity Platforms
Applicable Industries
- Consumer Goods
- Healthcare & Hospitals
Applicable Functions
- Business Operation
- Sales & Marketing
Use Cases
- Chatbots
- Remote Collaboration
Services
- Cloud Planning, Design & Implementation Services
- Data Science Services
About The Customer
RIZEK is an Abu-Dhabi headquartered company that considers itself a 'super app,' connecting users with a variety of home services with the click of a button. The services are available across several categories, including home care, car services, beauty, healthcare, and so on. The app was the first to offer COVID-19 PCR tests at home during the pandemic’s peak. The company has established itself as a strong player in the UAE over the past couple of years and is now planning for an aggressive expansion to Egypt and Saudi Arabia.
The Challenge
RIZEK, an on-demand service delivery app based in Abu Dhabi, needed to ensure effective and timely communication with its users. The company offers a variety of home services across several categories, including home care, car services, beauty, healthcare, and more. Regularly updating customers about the status of their services, transactional details, promotional information, and other types of communication was critical to their business. They needed a technology that could ensure these types of information were communicated effectively and on time.
The Solution
RIZEK chose Unifonic’s cloud platform for its strong regional presence. The platform is designed to make omnichannel communication easy to deploy and manage through a single API that covers SMS, voice, and conversational messaging apps such as WhatsApp, Twitter, Facebook Messenger, and so on. The company is currently using Unifonic’s services ad hoc, with plans to leverage more over the coming months. Before onboarding more services, RIZEK wants to identify the right use cases and the right approaches of plugging it into the ecosystem. Once these use cases are finalised, they will assess the market and Unifonic will be one of the strongest vendors for them since they already have a collaboration with them.
Operational Impact
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