实例探究 > Aporte Nutricional increases productivity with SoftExpert solutions

Aporte Nutricional increases productivity with SoftExpert solutions

公司规模
200-1,000
地区
  • America
国家
  • Brazil
产品
  • SoftExpert Excellence Suite (SE Suite)
技术栈
  • Electronic Document Management
  • Web-based Platform
实施规模
  • Enterprise-wide Deployment
影响指标
  • Cost Savings
  • Customer Satisfaction
  • Productivity Improvements
技术
  • 应用基础设施与中间件 - 数据交换与集成
  • 应用基础设施与中间件 - 数据可视化
  • 功能应用 - 企业资源规划系统 (ERP)
适用行业
  • 消费品
  • 药品
适用功能
  • 商业运营
  • 质量保证
用例
  • 过程控制与优化
  • 监管合规监控
服务
  • 系统集成
  • 培训
关于客户
Aporte Nutricional operates in the segment of human nutrition for prevention, treatment and maintenance of health, producing their Nutrição Enteral product line and distributing various other lines, such as their infant, adult, golden age, athlete and, especially, clinical nutrition. In 2009 the company attained ISO 9001 Quality Certification and, in 2012, the ONA Qualification Seal - Health Services Manual, which they still have.
挑战
According to Ana Cristina Ruas de Araújo, Quality Assurance Manager at Aporte, the company used to monitor its documents manually, which meant that the sector was unable to keep track of the large volume of data. To maintain these certifications, we began by manually monitoring Documents, Records, Indicators and Action Planning. Over time, we realized that we were unable to control all the routines defined in the action planning, which resulted in the bureaucratization in the management of documents, processes and risks. Furthermore, a lot of time was spent on transferring data to the network, where the employees have access to the Aporte Quality Assurance System.
解决方案
The company adopted SoftExpert Excellence Suite (SE Suite), a platform for management excellence, process improvement and regulatory compliance, composed of 38 integrated modules that make up 12 enterprise solutions, including electronic document management, which manages the entire content lifecycle, from creation to archiving or discarding. Currently, about 70 users use SE Suite. The solution is present in all company processes, both inside and outside the company, from the Purchasing sector and Production to the Deliveries sector.
运营影响
  • With the solution, the company optimized the routines of collaborators and increased document management efficiency and reliability, to help maintain its ISO 9001 certification and the ONA Qualification Seal - Health Services Manual.
  • The processes for the handling and verification of the effectiveness of the planned actions, performance evaluations, meritocracy and internal climate were optimized, allowing for greater visualization and management of the indicators, audits and training, resulting in an increase in the efficiency of the improvement cycle as well.
数量效益
  • Customer satisfaction up by 40.7%.
  • Lowered non-compliance of processes by over 50%.

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