Case Studies > Aporte Nutricional increases productivity with SoftExpert solutions

Aporte Nutricional increases productivity with SoftExpert solutions

Customer Company Size
Mid-size Company
Region
  • America
Country
  • Brazil
Product
  • SoftExpert Excellence Suite (SE Suite)
Tech Stack
  • Electronic Document Management
  • Web-based Platform
Implementation Scale
  • Enterprise-wide Deployment
Impact Metrics
  • Cost Savings
  • Customer Satisfaction
  • Productivity Improvements
Technology Category
  • Application Infrastructure & Middleware - Data Exchange & Integration
  • Application Infrastructure & Middleware - Data Visualization
  • Functional Applications - Enterprise Resource Planning Systems (ERP)
Applicable Industries
  • Consumer Goods
  • Pharmaceuticals
Applicable Functions
  • Business Operation
  • Quality Assurance
Use Cases
  • Process Control & Optimization
  • Regulatory Compliance Monitoring
Services
  • System Integration
  • Training
About The Customer
Aporte Nutricional operates in the segment of human nutrition for prevention, treatment and maintenance of health, producing their Nutrição Enteral product line and distributing various other lines, such as their infant, adult, golden age, athlete and, especially, clinical nutrition. In 2009 the company attained ISO 9001 Quality Certification and, in 2012, the ONA Qualification Seal - Health Services Manual, which they still have.
The Challenge
According to Ana Cristina Ruas de Araújo, Quality Assurance Manager at Aporte, the company used to monitor its documents manually, which meant that the sector was unable to keep track of the large volume of data. To maintain these certifications, we began by manually monitoring Documents, Records, Indicators and Action Planning. Over time, we realized that we were unable to control all the routines defined in the action planning, which resulted in the bureaucratization in the management of documents, processes and risks. Furthermore, a lot of time was spent on transferring data to the network, where the employees have access to the Aporte Quality Assurance System.
The Solution
The company adopted SoftExpert Excellence Suite (SE Suite), a platform for management excellence, process improvement and regulatory compliance, composed of 38 integrated modules that make up 12 enterprise solutions, including electronic document management, which manages the entire content lifecycle, from creation to archiving or discarding. Currently, about 70 users use SE Suite. The solution is present in all company processes, both inside and outside the company, from the Purchasing sector and Production to the Deliveries sector.
Operational Impact
  • With the solution, the company optimized the routines of collaborators and increased document management efficiency and reliability, to help maintain its ISO 9001 certification and the ONA Qualification Seal - Health Services Manual.
  • The processes for the handling and verification of the effectiveness of the planned actions, performance evaluations, meritocracy and internal climate were optimized, allowing for greater visualization and management of the indicators, audits and training, resulting in an increase in the efficiency of the improvement cycle as well.
Quantitative Benefit
  • Customer satisfaction up by 40.7%.
  • Lowered non-compliance of processes by over 50%.

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