an Online Glossary for Clear and Consistent Technical Documentation
公司规模
1,000+
地区
- Europe
国家
- Italy
- Switzerland
产品
- Lionbridge Online Glossary
- Swisscom Rollout & Access Database
技术栈
- Online Glossary Platform
- Multilingual Database
实施规模
- Enterprise-wide Deployment
影响指标
- Customer Satisfaction
- Digital Expertise
- Productivity Improvements
技术
- 应用基础设施与中间件 - 数据交换与集成
- 应用基础设施与中间件 - 数据可视化
- 平台即服务 (PaaS) - 数据管理平台
适用行业
- Software
- 电信
适用功能
- 商业运营
- 质量保证
用例
- 数字线程
- 监管合规监控
- 远程协作
服务
- 数据科学服务
- 系统集成
- 培训
关于客户
Swisscom, Switzerland’s leading telecoms company and one of its leading IT companies, is headquartered in Ittigen, close to the capital city, Berne. Swisscom’s international activities are concentrated mainly in Italy, where its subsidiary Fastweb is one of the biggest broadband providers. With a headcount of more than 20,000 employees, Swisscom is one of the most sustainable companies in Switzerland and Europe. Swisscom brooks no compromise when it comes to serving customer needs; it focuses on service and quality and invests massively in the networks of the future.
挑战
In-house terminology can be incredibly niche and specialized. This terminology must be managed in a way that all employees can understand it and use it in a consistent way – via a knowledge database. Swisscom Rollout & Access did not have a database of this kind, and consequently editors were inconsistent in their use of specialist terminology and abbreviations. This generated uncertainty among document users such as planners, site managers, installers, and training course participants. Swisscom Rollout & Access was looking for a terminology solution that would achieve: Consistent use of specialist terminology and abbreviations, a central glossary, available online and offline, rapid terminology and definition searching, and effortless integration of new specialist terminology.
解决方案
Lionbridge consolidated 30 sources of terminology, allowing duplications and contradictions in specialist terminology to be easily spotted. Swisscom Rollout & Access reviewed the consolidated vocabulary and confirmed which terms were valid. Lionbridge set up the database and made it available to all users in four languages in the form of an online glossary. Employees of Swisscom Rollout & Access and external partners alike can use the glossary, both online and offline. Technical editors can easily submit new specialist terminology using the dedicated form. Lionbridge translates the new terms and adds them to the database. Editors link technical documentation to the online glossary.
运营影响
数量效益
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