an Online Glossary for Clear and Consistent Technical Documentation
Customer Company Size
Large Corporate
Region
- Europe
Country
- Switzerland
- Italy
Product
- Lionbridge Online Glossary
- Swisscom Rollout & Access Database
Tech Stack
- Online Glossary Platform
- Multilingual Database
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Productivity Improvements
- Customer Satisfaction
- Digital Expertise
Technology Category
- Platform as a Service (PaaS) - Data Management Platforms
- Application Infrastructure & Middleware - Data Exchange & Integration
Applicable Industries
- Telecommunications
- Software
Applicable Functions
- Business Operation
- Quality Assurance
Use Cases
- Digital Thread
- Remote Collaboration
- Regulatory Compliance Monitoring
Services
- Data Science Services
- System Integration
- Training
About The Customer
Swisscom, Switzerland’s leading telecoms company and one of its leading IT companies, is headquartered in Ittigen, close to the capital city, Berne. Swisscom’s international activities are concentrated mainly in Italy, where its subsidiary Fastweb is one of the biggest broadband providers. With a headcount of more than 20,000 employees, Swisscom is one of the most sustainable companies in Switzerland and Europe. Swisscom brooks no compromise when it comes to serving customer needs; it focuses on service and quality and invests massively in the networks of the future.
The Challenge
In-house terminology can be incredibly niche and specialized. This terminology must be managed in a way that all employees can understand it and use it in a consistent way – via a knowledge database. Swisscom Rollout & Access did not have a database of this kind, and consequently editors were inconsistent in their use of specialist terminology and abbreviations. This generated uncertainty among document users such as planners, site managers, installers, and training course participants. Swisscom Rollout & Access was looking for a terminology solution that would achieve: Consistent use of specialist terminology and abbreviations, a central glossary, available online and offline, rapid terminology and definition searching, and effortless integration of new specialist terminology.
The Solution
Lionbridge consolidated 30 sources of terminology, allowing duplications and contradictions in specialist terminology to be easily spotted. Swisscom Rollout & Access reviewed the consolidated vocabulary and confirmed which terms were valid. Lionbridge set up the database and made it available to all users in four languages in the form of an online glossary. Employees of Swisscom Rollout & Access and external partners alike can use the glossary, both online and offline. Technical editors can easily submit new specialist terminology using the dedicated form. Lionbridge translates the new terms and adds them to the database. Editors link technical documentation to the online glossary.
Operational Impact
Quantitative Benefit
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