实例探究 > Alvarez Technology Group: Using Domotz to Monitor Security Cameras

Alvarez Technology Group: Using Domotz to Monitor Security Cameras

公司规模

11-200

地区

America

国家

United States

产品

Domotz

技术栈

Network Monitoring
APIs

实施规模

Enterprise-wide Deployment

影响指标

Customer Satisfaction
Digital Expertise
Productivity Improvements

技术

应用基础设施与中间件 - API 集成与管理
功能应用 - 远程监控系统

适用行业

Professional Service
安全与公共安全

适用功能

商业运营
设施管理

用例

周边安全与访问控制
预测性维护
远程资产管理

服务

软件设计与工程服务
系统集成

关于客户

Alvarez Technology Group, based in Salinas, California, is a well-established IT Managed Service Provider (MSP) with over 20 years of experience. They specialize in building networks, voice systems, and security/access control systems for small businesses, banks, and local governments. With the legalization of medical and recreational marijuana in California, Alvarez Technology Group saw an opportunity to expand their services to the cannabis industry, which has strict regulations regarding security camera monitoring. By leveraging their expertise, they have been able to provide valuable services to this newly regulated industry, ensuring compliance and enhancing security for their clients.

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挑战

In the regulated cannabis industry, there are stringent requirements for security camera monitoring. Cameras must cover every square foot of the facility, operate 24/7, and retain footage for at least 90 days. Any downtime or malfunction can result in the facility losing its cannabis license. This makes the monitoring of these cameras crucial for compliance and business continuity. Additionally, security cameras are vital for protecting against theft, mitigating lawsuits, and preventing fraudulent insurance claims. However, most businesses do not proactively monitor these systems, leading to potential issues when the footage is needed.

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解决方案

Alvarez Technology Group utilized Domotz to enhance their security camera monitoring services. Domotz's primary network monitoring functionality allows them to receive immediate status updates when a camera goes offline. A ticket is automatically generated, enabling the team to track and address the issue promptly. They can remotely log into the network using the Domotz Dashboard to validate the camera's status and issue a power cycle if necessary. Once the camera is back online, they can verify its functionality by viewing the streaming image and then close the ticket. All actions are logged and recorded for auditing purposes. Additionally, Alvarez Technology Group takes advantage of Domotz's reporting features to provide customized reports to their clients. These reports include the status of all monitored systems and current images from the security cameras, extracted using Domotz APIs. This not only validates the online status and functionality of the cameras but also demonstrates the value and responsiveness of their services to their clients.

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运营影响

Alvarez Technology Group can proactively monitor and address security camera issues, ensuring compliance with cannabis industry regulations.
The team can remotely log into the network and issue power cycles, reducing the need for on-site visits and improving response times.
Customized reports, including current images from security cameras, provide clients with valuable insights into the status and functionality of their security systems.
All actions taken by the team are logged and recorded, providing a clear audit trail for compliance and accountability.
By extending their services to include security camera monitoring, Alvarez Technology Group has added significant value to their offerings, enhancing customer satisfaction and trust.

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数量效益

Security cameras must retain footage for at least 90 days.
Immediate status updates and automatic ticket generation when a camera goes offline.
Proactive monitoring reduces the risk of losing cannabis licenses due to non-compliance.

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