Air France-KLM Flies High with TIBCO Integration
公司规模
1,000+
地区
- Europe
国家
- France
- Netherlands
产品
- TIBCO Professional Services
- TIBCO Integration Platform
技术栈
- Service-Oriented Architecture (SOA)
- Web Services
- Cloud Technology
实施规模
- Enterprise-wide Deployment
影响指标
- Cost Savings
- Customer Satisfaction
- Productivity Improvements
技术
- 应用基础设施与中间件 - 数据交换与集成
- 基础设施即服务 (IaaS) - 云计算
- 平台即服务 (PaaS) - 连接平台
适用行业
- 运输
适用功能
- 商业运营
服务
- 云规划/设计/实施服务
- 数据科学服务
- 系统集成
关于客户
Air France-KLM is a major airline group formed by the merger of Air France and KLM. The company operates a vast network of flights, serving millions of passengers worldwide. With the shift towards digital platforms, the airline has embraced online and mobile services to enhance customer experience. The integration of various systems and technologies is crucial for maintaining high service levels and providing seamless travel experiences. The company is focused on innovation and leveraging technology to stay competitive in the dynamic airline industry.
挑战
The airline industry has evolved significantly, shifting from traditional sales agents and ticket offices to online and mobile platforms. Air France and KLM, after merging, faced the challenge of integrating multiple reservation systems, legacy systems, and commercial off-the-shelf systems. They needed an integration platform to connect these diverse systems, ensuring seamless service to passengers 24/7. The integration had to be fast, cost-effective, and future-proof to support new functionalities and personalized services.
解决方案
Air France-KLM decided to deploy a new service-oriented architecture (SOA) using web services to standardize communication between different backend systems. After extensive research, they chose TIBCO products for their integration needs. TIBCO Professional Services played a significant role in setting up the architecture and creating an event broker. The integration allowed Air France-KLM to unify their main systems into a single system, enabling the deployment of a comprehensive portfolio of services. The new architecture facilitated the reuse of web services, reducing application development costs and shortening QA cycles.
运营影响
数量效益
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