技术
- 网络安全和隐私 - 身份认证管理
- 平台即服务 (PaaS) - 应用开发平台
适用行业
- 金融与保险
- 国家安全与国防
适用功能
- 产品研发
- 质量保证
用例
- 篡改检测
- 语音生物识别
服务
- 系统集成
关于客户
友邦香港及澳门是一家领先的保险公司,为其客户提供一系列保险产品。 2018 年,该公司推出了 AIA Connect,这是一款一体化数字平台,允许客户使用单一平台管理从人寿、医疗、养老金到健康产品的所有保险需求。该平台迅速受到市场欢迎,目前已有超过 700,000 名客户享受 AIA Connect 数字体验。该公司致力于为客户提供安全、可信的数字体验,并不断创新,使 AIA Connect 更好、更安全。
挑战
友邦香港及澳门是一家领先的保险公司,面临着为其客户提供安全且值得信赖的数字体验的挑战。该公司已向客户开放其数字平台 AIA Connect,提供管理所有保险需求的单一平台。然而,该公司面临着确保该平台安全且值得信赖的责任。该公司致力于保护客户免受复杂的登录流程以及潜在的在线欺诈风险和安全威胁。然而,不断增长的用户需求以及围绕 AIA Connect 不断创新的需求带来了三重问题:客户登录流程更长、可靠性更低、安全欺诈事件风险不断增加,以及新功能和创新推出缓慢。核心原因是管理用户身份和登录的传统内部平台老化,该平台在可扩展性和缺乏对现代标准的合规性方面陷入困境。
解决方案
为了克服这些挑战,友邦保险香港及澳门决定使用新的客户身份访问管理(CIAM)平台升级其AIA Connect应用程序。该公司选择 Microsoft Azure Active Directory B2C (Azure AD B2C) 作为主要 CIAM 平台,同时在后端使用 Microsoft Azure Kubernetes 服务 (AKS) 和 Microsoft Azure SQL 数据库。这种基于云的方法使 AIA 能够将关键的资源密集型 CIAM 系统从自己的系统中移出,从而提供即时的可扩展性、按需性能和灵活性。新系统必须满足行业安全标准,并提供面向未来的性能,以促进在不断发展的数字环境中扩展功能和服务。 Azure AD B2C 是一个白标身份验证、B2C、身份即服务平台,能够支持数百万用户和每天数十亿次身份验证。客户可以通过完全定制的 AIA 品牌用户体验通过该平台登录,而后端则确保可靠性、一致的响应和性能。
运营影响
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