AI-Driven Centralized A/R Operations: BlackHawk’s Digital Transformation Journey
公司规模
Large Corporate
地区
- America
国家
- United States
产品
- Cash Application Cloud
- Deductions Cloud
技术栈
- AI-powered Cash Application
- AI-enabled Invoice Matching
- Automated Reporting
实施规模
- Enterprise-wide Deployment
影响指标
- Cost Savings
- Customer Satisfaction
- Productivity Improvements
技术
- 分析与建模 - 预测分析
- 应用基础设施与中间件 - 数据交换与集成
- 功能应用 - 企业资源规划系统 (ERP)
适用行业
- 消费品
- 金融与保险
- 零售
适用功能
- 商业运营
- 销售与市场营销
服务
- 软件设计与工程服务
- 系统集成
关于客户
Blackhawk Network Holdings Inc. is a privately held company operating in the prepaid, gift card, and payments industries. It sells branded physical and digital gift, phone, prepaid debit, and incentive cards online and through a network of global retailers. The company processes over $150K per year, with 75% of transactions being electronic payments. The A/R team consists of 7 full-time employees managing ten business units. BlackHawk faced significant challenges in their accounts receivable operations, including high deduction aging and a lack of standardized workflows.
挑战
The BlackHawk A/R team faced significant challenges due to the lack of a standardized workflow. They had critically high deduction aging with over 2000+ line items that were more than two years old, and over 100+ line items per deduction. The team also faced slow cash application for prepayments, difficulties with payments received with non-invoice reference numbers, and payments with incomplete or missing remittances. Additionally, the deductions team struggled with high volume per deduction, no workflow for deductions management, and lack of visibility into performance.
解决方案
HighRadius provided BlackHawk with AI-powered Cash Application Cloud and Deductions Cloud solutions. The Cash Application Cloud enabled straight-through cash posting, automated invoice matching, and auto-identification and submission of remittance in no remittance scenarios. This automation helped BlackHawk apply cash faster, improve customer experience, and save time lost in manual efforts. The Deductions Cloud offered automatic data aggregation, automatic trade deduction settlement, and automated correspondence with internal stakeholders. This provided a structured workflow, streamlined inter-department communication, and greater visibility into the deductions process.
运营影响
数量效益
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