AI-Driven Centralized A/R Operations: BlackHawk’s Digital Transformation Journey
Customer Company Size
Large Corporate
Region
- America
Country
- United States
Product
- Cash Application Cloud
- Deductions Cloud
Tech Stack
- AI-powered Cash Application
- AI-enabled Invoice Matching
- Automated Reporting
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Cost Savings
- Customer Satisfaction
- Productivity Improvements
Technology Category
- Analytics & Modeling - Predictive Analytics
- Application Infrastructure & Middleware - Data Exchange & Integration
- Functional Applications - Enterprise Resource Planning Systems (ERP)
Applicable Industries
- Consumer Goods
- Finance & Insurance
- Retail
Applicable Functions
- Business Operation
- Sales & Marketing
Services
- Software Design & Engineering Services
- System Integration
About The Customer
Blackhawk Network Holdings Inc. is a privately held company operating in the prepaid, gift card, and payments industries. It sells branded physical and digital gift, phone, prepaid debit, and incentive cards online and through a network of global retailers. The company processes over $150K per year, with 75% of transactions being electronic payments. The A/R team consists of 7 full-time employees managing ten business units. BlackHawk faced significant challenges in their accounts receivable operations, including high deduction aging and a lack of standardized workflows.
The Challenge
The BlackHawk A/R team faced significant challenges due to the lack of a standardized workflow. They had critically high deduction aging with over 2000+ line items that were more than two years old, and over 100+ line items per deduction. The team also faced slow cash application for prepayments, difficulties with payments received with non-invoice reference numbers, and payments with incomplete or missing remittances. Additionally, the deductions team struggled with high volume per deduction, no workflow for deductions management, and lack of visibility into performance.
The Solution
HighRadius provided BlackHawk with AI-powered Cash Application Cloud and Deductions Cloud solutions. The Cash Application Cloud enabled straight-through cash posting, automated invoice matching, and auto-identification and submission of remittance in no remittance scenarios. This automation helped BlackHawk apply cash faster, improve customer experience, and save time lost in manual efforts. The Deductions Cloud offered automatic data aggregation, automatic trade deduction settlement, and automated correspondence with internal stakeholders. This provided a structured workflow, streamlined inter-department communication, and greater visibility into the deductions process.
Operational Impact
Quantitative Benefit
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