使用 NETSCOUT 解决难以捉摸的移动应用程序性能下降问题
公司规模
1,000+
地区
- America
国家
- United States
产品
- nGeniusONE Service Assurance platform
- InfiniStreamNG appliances
- vSTREAM virtual appliances
技术栈
- VMware environments
- SaaS
- Hybrid cloud
实施规模
- Enterprise-wide Deployment
影响指标
- Customer Satisfaction
- Productivity Improvements
技术
- 应用基础设施与中间件 - 数据交换与集成
- 平台即服务 (PaaS) - 连接平台
适用行业
- 城市与自治市
适用功能
- 商业运营
用例
- 实时定位系统 (RTLS)
- 远程资产管理
服务
- 系统集成
- 测试与认证
关于客户
客户是一家大型政府机构，使用集中式信息技术 (IT) 团队来管理向居民和地区游客提供市政服务所需的网络、应用程序和统一通信 (UC) 平台。IT 团队正在管理一个复杂的网络，该网络支持许多机构部门、数千个知名和定制应用程序、众多数据中心和远程位置、基于 Web 的应用程序以及软件即服务 (SaaS)、混合云和 VMware 虚拟平台，以提供各种政府服务。多年来，该机构一直使用 NETSCOUT® nGeniusONE 平台来确保在不同地理位置的环境中运行的任务关键型数字、语音和视频应用程序的性能。
挑战
一家大型政府机构的 IT 团队在处理大量使用的移动通信应用程序时面临诸多挑战。现场用户报告称，发送加密交易电子邮件的过程需要 60 多秒，这迫使那些沮丧的代理反复联系 IT 服务台寻求解决方案。50% 的应用程序交易被归类为缓慢。托管该应用程序的 SaaS 提供商是一家在另一个大陆运营的公司，这进一步增加了高效故障排除的难度。由于这款加密应用程序也被政府机构管理层广泛使用，因此改善对该应用程序性能的实时监控对于 IT 团队来说是一个备受关注的问题。他们还认识到以更全面、更经济高效的方式了解所有应用程序的重要性。
解决方案
该机构使用了部署在机构主数据中心和远程交付地点的 NETSCOUT InfiniStreamNG 设备生成的智能数据。IT 团队能够使用 nGeniusONE 性能分析来快速识别和排除应用程序性能下降的故障。IT 团队使用 nGeniusONE 服务仪表板来实时监控机构的移动设备社区，包括在这些设备上运行的各个基于 Web 的电子邮件和基于证书的加密应用程序的整体性能。IT 用户从服务仪表板快速深入到细粒度的会话记录分析和网络数据包取证数据，nGeniusONE 发现，用于在用户设备和运行移动通信应用程序的 SaaS 之间建立安全通信的 SSL 连接需要 60 秒才能建立。该机构还部署了 vSTREAM 虚拟设备，以扩大对用于运行某些政府应用程序的 VMware 虚拟平台的可见性。
运营影响
数量效益
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