Addressing Elusive Mobile Application Performance SlowDowns with NETSCOUT
Company Size
1,000+
Region
- America
Country
- United States
Product
- nGeniusONE Service Assurance platform
- InfiniStreamNG appliances
- vSTREAM virtual appliances
Tech Stack
- VMware environments
- SaaS
- Hybrid cloud
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Customer Satisfaction
- Productivity Improvements
Technology Category
- Application Infrastructure & Middleware - Data Exchange & Integration
- Platform as a Service (PaaS) - Connectivity Platforms
Applicable Industries
- Cities & Municipalities
Applicable Functions
- Business Operation
Use Cases
- Real-Time Location System (RTLS)
- Remote Asset Management
Services
- System Integration
- Testing & Certification
About The Customer
The customer is a large-scale government agency that uses a centralized information technology (IT) team to manage the network, application, and Unified Communications (UC) platforms necessary for delivering municipal services to residents and regional visitors. The IT team is managing a complex network supporting many agency departments, thousands of well-known and custom applications, numerous data centers and remote locations, and web-based applications, as well as software-as-a-service (SaaS), hybrid cloud, and VMware virtual platforms to deliver diverse government services. For years, the agency has used the NETSCOUT® nGeniusONE platform to assure the performance of mission-critical digital, voice, and video applications running in geographically diverse environments.
The Challenge
The IT team of a large-scale government agency was facing numerous challenges with a heavily used mobile communications application. Field users reported that the process of sending an email for encrypted transactions was taking more than 60 seconds, which was prompting those frustrated agents to repeatedly contact the IT service desk for resolution. Fifty percent of application transactions were being categorized as slow. The SaaS provider hosting the app was a company operating on another continent, further complicating efficient troubleshooting. As this encrypted app was also highly used by government agency management, improving real-time monitoring of this application’s performance represented a high-profile issue for the IT team. They also recognized the importance of gaining visibility into all their applications in a more holistic, cost-effective manner.
The Solution
The agency used the smart data generated by NETSCOUT InfiniStreamNG appliances deployed in the agency’s primary data centers and remote delivery locations. The IT team was able to use nGeniusONE performance analytics to quickly identify and troubleshoot the application performance slow-downs. The IT team used an nGeniusONE Service Dashboard configured for real-time monitoring of the agency mobile device community, including the overall performance of the individual Web-based email and certificate-based encryption apps running on those devices. With IT users quickly drilling down from the Service Dashboard into granular session record analysis and network packet forensic data, nGeniusONE revealed that an SSL connection being used to create a secure communication between user devices and the SaaS running the mobile communications app was taking 60 seconds to set up. The agency has also deployed vSTREAM virtual appliances to expand visibility into the VMware virtual platforms used to run certain government applications.
Operational Impact
Quantitative Benefit
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