通过有效的文档实现运营一致性：Next7 IT 案例研究
适用行业
- 化学品
- 教育
适用功能
- 质量保证
用例
- 时间敏感网络
- 虚拟培训
服务
- 系统集成
- 培训
关于客户
Next7 IT 最初成立于 2010 年，当时名为 Houk Consulting，是一家致力于增强企业 IT 安全性、生产力和技术规划的托管服务提供商。该公司以服务为先而自豪，拥有一支 13 人的团队，拥有专业的技术和软技能。他们提供咨询服务，以确定大型公司在 IT 服务方面的差距，并为没有 IT 部门的企业提供全方位的 IT 服务。该公司的重点是提供卓越的客户服务，强调其流程和人员而不是销售策略。
挑战
Next7 IT 是一家托管服务提供商，在记录其流程的工作流程系统效率低下时遇到了困难。该团队使用的是 Microsoft Word，但事实证明它不足以满足他们的需求，导致运营上的挫折。该公司支持各种组织，每个组织都需要定制程序和流程。在 Word 中管理这些不同的流程是一项艰巨的任务，文档经常丢失或混淆。此外，缺乏问责制，因为很难跟踪团队成员执行的任务。这使得很难确定谁对错误负责。这种情况迫切需要一个更好的系统来防止进一步的操作问题。
解决方案
在寻找更好的工作流程系统时，Next7 IT 发现了 SweetProcess。在评估了几个选项后，他们发现 SweetProcess 是满足他们需求的最佳选择。 SweetProcess 使团队能够有效地记录其业务程序和流程，从而缩小团队成员之间的知识差距。这有助于减少因缺乏信息而导致的错误和不足所带来的成本。 SweetProcess 还彻底改变了员工入职和培训，减少了新员工熟悉情况所需的时间。该软件的文档功能可以轻松创建全面的自学程序和流程。它还允许创建清单，即使是复杂的程序，也使它们更容易理解。 SweetProcess 还帮助 Next7 IT 实现了服务交付的一致性，这是使该公司成为行业专家的关键因素。
运营影响
数量效益
Case Study missing?
Start adding your own!
Register with your work email and create a new case study profile for your business.
相关案例.
Case Study
Honeywell - Tata Chemicals Improves Data Accessibility with OneWireless
Tata was facing data accessibility challenges in the cement plant control room tapping signals from remote process control areas and other distant locations, including the gas scrubber. Tata needed a wireless solution to extend its control network securely to remote locations that would also provide seamless communication with existing control applications.
Case Study
Advanced Elastomer Systems Upgrades Production
In order to maintain its share of the international market for thermoplastic elastomers AES recently expanded its Florida plant by adding a new production line. While the existing lines were operating satisfactorily using a PROVOX distributed control system with traditional analog I/O, AES wanted advanced technology on the new line for greater economy, efficiency, and reliability. AES officials were anxious to get this line into production to meet incoming orders, but two hurricanes slowed construction.
Case Study
Wireless GPS Tracking & Security Monitoring
Enhancing the security of hazardous freight and ensuring compliance with Homeland Security’s Transportation Security Administration mandate that all trains carrying chemicals capable of creating a toxic inhalation condition are equipped with on-board safety monitoring systems.
Case Study
Field Device Asset Management For Chemical Company in China
Chinese chemical subsidiary of multinational corporation serves customers throughout the world. Sales offices and research and technology centers are strategically located to provide rapid response to customer requests. Just two workers were assigned to maintain thousands of intelligent instruments in three production units, so they could do little more than react to device issues as they appeared. This costly maintenance method inevitably led to unexpected downtime when a critical instrument failed. Plant management recognized the need to change from reactive to predictive maintenance for all assets, including instruments and control valves, but help was needed in implementing such a technology-based initiative.
Case Study
Industrial Workforce Mobility for Improved Safety & Operations
Huntsman Corporation, a global manufacturer and marketer of differentiated chemicals, undertook an aggressive program to eliminate injuries, product defects, and environmental releases at their Port Neches facility. Termed “Project Zero”, this program required a completely mobile solution to empower operations and maintenance personnel to capture defects, track work progress and make process and safety related decisions in real-time.
