Forcepoint 的新安全策略帮助该客户服务组织在威胁形势不断演变的情况下保护 22 个国家/地区的个人信息
公司规模
1,000+
地区
- Europe
国家
- Italy
产品
- Forcepoint Web Security
- Forcepoint Email Security Cloud
- Forcepoint Data Loss Prevention
技术栈
- Forcepoint Advanced Classification Engine
实施规模
- Enterprise-wide Deployment
影响指标
- Customer Satisfaction
技术
- 网络安全和隐私 - 云安全
- 网络安全和隐私 - 数据库安全
- 网络安全和隐私 - 网络安全
适用功能
- 商业运营
用例
- 网络安全
服务
- 系统集成
- 测试与认证
关于客户
客户是一家位于意大利的跨国托管服务集团。该公司在 22 个国家/地区提供客户支持、后台流程管理和信用管理。该公司充当其业务客户与其客户之间互动的代表，因此会交换大量个人身份信息。随着公司数据存储量的增加，其对数据窃贼的吸引力也在增加。入侵该公司意味着访问其服务的数百家公司的数据。该公司的整个业务都是围绕为客户的客户提供卓越体验而建立的。客户将客户互动和流程的管理外包给该公司，因为该公司在高接触客户互动方面拥有专业知识和创新能力。该公司提供托管客户服务，如发票、债务催收和信用管理、客户反馈管理和技术支持。
挑战
该公司是一家总部位于意大利的托管管理服务集团，为其客户的客户提供卓越的体验。由于其服务植根于数据交换，该公司的成功意味着它必须保护的信息量正在呈指数级增长。一旦发生违规，不法分子将不仅能访问一家公司的数据，还能访问数百家公司的数据。在与 Forcepoint 建立合作关系之前，该公司的开源安全解决方案难以管理和维护，而且耗时。在企业成为勒索软件攻击的受害者后，它知道是时候实施新的安全策略了，以更好地保护其数据免受网络威胁，同时为先进技术、更高程度的自动化和持续发展打开大门。
解决方案
该公司开始通过 Forcepoint Web Security 转变其安全策略，为总部的 500 名用户部署了该安全策略。Forcepoint 安全解决方案的一项功能 Forcepoint 高级分类引擎通过识别和分类跨网络的信息并提供实时安全评级来实现这一目标。这有助于 Forcepoint 防范新兴威胁 - 包括最先进的零日攻击和高级持续性威胁。随着电子邮件成为与客户交换信息和向客户提供服务的更常用的渠道，该公司开始注意到网络钓鱼攻击相应增加。为了更好地保护用户，它转向 Forcepoint 的电子邮件安全云解决方案，该解决方案不仅可以提供针对垃圾邮件和网络钓鱼的强大保护，还将这种保护扩展到漫游用户。最近，这两种安全解决方案都通过 Forcepoint DLP Discover 进行了丰富，以便更好地了解敏感数据所在的位置 - 随着 GDPR 和其他数据保护法的出现，这一点尤为重要。
运营影响
数量效益
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