Forcepoint > Case Studies > A New Security Strategy with Forcepoint Helps this Customer Service Organization Secure Personal Information Across 22 Countries, Despite an Evolving Threat Landscape

A New Security Strategy with Forcepoint Helps this Customer Service Organization Secure Personal Information Across 22 Countries, Despite an Evolving Threat Landscape

Company Size

1,000+

Region

Europe

Country

Italy

Product

Forcepoint Web Security
Forcepoint Email Security Cloud
Forcepoint Data Loss Prevention

Tech Stack

Forcepoint Advanced Classification Engine

Implementation Scale

Enterprise-wide Deployment

Impact Metrics

Customer Satisfaction

Technology Category

Cybersecurity & Privacy - Cloud Security
Cybersecurity & Privacy - Database Security
Cybersecurity & Privacy - Network Security

Applicable Functions

Business Operation

Use Cases

Cybersecurity

Services

System Integration
Testing & Certification

About The Customer

The customer is a multinational managed services group based in Italy. The company provides customer support, management of back office processes, and credit management in 22 countries. The company serves as the face of interaction between its business clients and their customers, resulting in an exchange of a large amount of personally identifiable information. As the company’s data stores increase, so too does its attractiveness to data thieves. Hacking the company would mean accessing the data of the hundreds of companies it serves. The company's entire business is built around providing a superior experience for its customers’ customers. Clients outsource the management of customer interactions and processes to the company because of its expertise and innovation in high-touch customer interactions. The company offers managed customer services like invoicing, debt collection and credit management, customer feedback management, and technical support.

The Challenge

The company, a managed administration services group based in Italy, provides a superior experience for its customers’ customers. As its services are rooted in data exchange, the company’s success means that the amount of information it must protect is growing exponentially. A breach would grant bad actors access to data from not just one company, but hundreds. Prior to its relationship with Forcepoint, the company’s open-source security solutions were difficult and time-consuming to manage and maintain. After the enterprise fell victim to a ransomware attack, it knew the time had come to pursue a new security strategy to better safeguard its data against cyber threats, while opening doors to advancing technologies, greater automation, and continual evolution.

The Solution

The company began to transform its security strategy with Forcepoint Web Security, deployed for 500 users at the headquarter location. The Forcepoint Advanced Classification Engine, a feature of Forcepoint’s security solutions, enables this by identifying and classifying information crossing the network and delivering real-time security ratings. This helps Forcepoint protect against emerging threats—including the most advanced zero-day attacks and advanced persistent threats. As email became a more frequently used channel to exchange information with and provide services to customers, the company began to notice a corresponding increase in phishing attacks. For better user protection, it turned to Forcepoint for its Email Security Cloud solution, which not only provides robust protection against spam and phishing, but also extends that protection to roaming users. Most recently, these two security solutions have been enriched with Forcepoint DLP Discover to provide better visibility into where sensitive data resides—particularly important with the advent of GDPR and other data protection laws.

Operational Impact

Forcepoint solutions have grown and scaled with the enterprise and its requirements.
Forcepoint technologies cover the security needs of about 1,500 users responsible for the enterprise’s core corporate functions.
Forcepoint makes it easier for the company to manage a response in less time than was previously possible.
The cloud-based Email Security solution has reduced network traffic by blocking illegitimate emails before they reach the network.
With DLP Discover, the enterprise can also identify and secure data on the network and simplify compliance with GDPR and other data protection laws.

Quantitative Benefit