Zoom2u Leverages Twilio for Enhanced Delivery Experience in Australia
Technology Category
- Analytics & Modeling - Real Time Analytics
- Platform as a Service (PaaS) - Application Development Platforms
Applicable Industries
- E-Commerce
- Transportation
Applicable Functions
- Logistics & Transportation
- Sales & Marketing
Use Cases
- Last Mile Delivery
- Real-Time Location System (RTLS)
Services
- System Integration
About The Customer
Zoom2u is an innovative courier company based in Australia, founded by Steve Orenstein. The company has created a platform that connects local couriers with customers, from individuals to small businesses and large enterprises, across the country. Zoom2u's primary goal is to provide customers with complete transparency on their deliveries, achieved through real-time tracking and direct communication with couriers. The company has over eight thousand couriers registered on their platform and has processed over two million deliveries to more than seventy thousand customers in Australia. They are setting the bar for a great delivery experience in the e-commerce, retail, and logistics sectors.
The Challenge
The courier industry in Australia was plagued with inefficiency and lack of transparency, leading to customer dissatisfaction and operational inefficiencies. Steve Orenstein, Founder and CEO of Zoom2u, identified this gap in the market and sought to create a solution that would revolutionize the delivery experience. The challenge was to design a platform that could facilitate fast deliveries, provide real-time tracking, and connect local couriers directly with customers. The goal was to provide complete transparency to customers regarding their deliveries, removing the traditional courier head office from the equation. This required a robust and reliable communication system that could send alerts to customers and connect them directly with couriers.
The Solution
Zoom2u leveraged Twilio's Programmable Messaging API to send SMS alerts to customers, providing them with a link to track their delivery in real-time. This innovative use of technology enabled Zoom2u to provide a level of transparency previously unseen in the courier industry. In addition to this, Zoom2u also replaced their original phone system with Twilio's phone API. This new system allowed Zoom2u to make outbound calls to customers, receive inbound calls from customers and drivers, and provided real-time data and insights into the efficiency of their call center operations. It also enabled Zoom2u to scale their business and work remotely across different countries and regions. Furthermore, Zoom2u plans to integrate their Locate2u product with Twilio’s phone API, allowing small businesses to run their own phone system directly through the Locate2u platform.
Operational Impact
Quantitative Benefit
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