Infobip > Case Studies > Yousign: Enhancing SMS Delivery Rates for User Authentication

Yousign: Enhancing SMS Delivery Rates for User Authentication

Infobip Logo
Applicable Industries
  • Finance & Insurance
  • Transportation
Applicable Functions
  • Logistics & Transportation
  • Procurement
Use Cases
  • Last Mile Delivery
About The Customer
Yousign is a company that provides B2B businesses with a digital signature solution. The company enables users to electronically sign documents uploaded to an online app, eliminating the need to print, and providing a streamlined process. A critical step of the process is sending an SMS message with a one-time Password – which is a PIN – to the customer to validate their identity prior to signing a document. Yousign works across various sectors including banking, insurance, and real estate industries, helping small companies to make the contract signing process painless, and big companies to simplify complex workflows requiring multiple layers of approvals.
The Challenge
Yousign, a company providing digital signature solutions to B2B businesses, faced a significant challenge in ensuring reliable SMS delivery for one-time PINs (OTP) used for customer identity validation. This step was crucial in their process, as it ensured the correct signer was reading and approving the correct document. To maintain seamless SMS delivery 24/7, Yousign had to rely on four different SMS providers, switching to another provider in case of undelivered messages. This approach was not only cumbersome but also lacked the desired efficiency and reliability.
The Solution
Yousign integrated Infobip’s omnichannel capabilities to deliver OTPs faster and more reliably to its users via SMS. The solution featured an intelligent routing engine that explored various messaging routes to find the quickest delivery route for every message to every signer. It also included a Text-to-Speech (TTS) failover for non-mobile-first clients, delivering OTPs through voice via a landline. Infobip’s sales team also provided valuable advice to Yousign on global SMS delivery strategies, preparing them for future expansion. Over the past three months, Infobip has been responsible for the delivery of more than 60% of the company’s SMS traffic. The platform’s features were accessible through a single API, making it extremely simple to use. In case of undelivered SMS messages to landlines, the solution automatically switched to TTS, ensuring seamless delivery for customers.
Operational Impact
  • The integration of Infobip’s omnichannel solution has significantly improved Yousign's SMS delivery reliability, with an SMS delivery rate over 97%. Infobip has become Yousign’s main SMS provider, delivering critical and sensitive information to signers. The solution's simplicity, with all features accessible through a single API, has made it easy for Yousign to use. The automatic switch to TTS in case of undelivered SMS messages has ensured seamless delivery for customers. Yousign plans to extend the TTS solution from landlines to mobile phones in the future to offer clients another way to verify their identity. They also plan to deploy other Infobip services to enhance their services.
Quantitative Benefit
  • Increased OTP delivery rates to over 97% via SMS and text-to-speech (TTS) failover
  • Infobip is now responsible for the delivery of more than 60% of the company’s SMS traffic
  • The solution automatically switches to TTS in case of undelivered SMS messages, ensuring seamless delivery

Case Study missing?

Start adding your own!

Register with your work email and create a new case study profile for your business.

Add New Record

Related Case Studies.

Contact us

Let's talk!
* Required
* Required
* Required
* Invalid email address
By submitting this form, you agree that IoT ONE may contact you with insights and marketing messaging.
No thanks, I don't want to receive any marketing emails from IoT ONE.
Submit

Thank you for your message!
We will contact you soon.