You can get there from here: Fulcrum delivers on-site visibility, anywhere in the world
Company Size
1,000+
Country
- United States
Product
- Fulcrum
Tech Stack
- Mobile Application
- API and Webhooks
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Cost Savings
- Productivity Improvements
Technology Category
- Application Infrastructure & Middleware - API Integration & Management
- Functional Applications - Remote Monitoring & Control Systems
Applicable Industries
- National Security & Defense
- Professional Service
Applicable Functions
- Field Services
- Quality Assurance
Use Cases
- Remote Asset Management
- Track & Trace of Assets
Services
- System Integration
- Training
About The Customer
MSI, A Tetra Tech Company, is a consulting firm that specializes in providing international development services. Their clients include the United States Agency for International Development, the U.S. Department of State, and the U.S. Department of Defense. MSI's work often takes them to remote and sometimes dangerous parts of the world. Their role is to be the eyes on the ground for their clients, inspecting the results of their investments to ensure that funds are being spent as directed and that projects are progressing as planned.
The Challenge
MSI, a consulting firm specializing in international development services, often operates in remote and dangerous parts of the world. The firm's field-based teams face numerous challenges, including lack of mobile networks in remote regions, difficulty in finding critical locations due to lack of infrastructure, conducting surveys in multiple local languages, and dealing with local authorities who might be suspicious of their activities. Additionally, frequently changing inspection criteria and client information requests require field teams to rapidly pivot and shift priorities.
The Solution
To overcome the challenges faced by its field-based teams, MSI implemented Fulcrum to streamline inspection processes and allow for quick and easy onboarding of staff. Fulcrum's intuitive user interface allows training to focus on the content of the data collection form, rather than on how to use the application. As reporting requirements change, Fulcrum lets project staff adjust data collection forms without needing to be technology experts, creating a more adaptable and responsive monitoring system. Fulcrum’s ease of use enables remote workers to use the monitoring processes on their handheld devices, in any language needed. The data MSI collects, augmented by images and video where desired, is only the first step of the monitoring process. MSI performs various follow-on activities through backend applications via Fulcrum’s API and webhooks, making full use of information collected to generate reports, visualizations, and other analyses and evaluations needed to gauge the effectiveness of client interventions.
Operational Impact
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