With Jobvite, BJ’s Restaurant Delights Diners and Candidates Alike
Customer Company Size
Large Corporate
Region
- America
Country
- United States
Product
- Jobvite Hire
- Jobvite Engage
- Jobvite Publisher
Tech Stack
- Applicant Tracking System (ATS)
- HR Integration
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Customer Satisfaction
- Employee Satisfaction
- Productivity Improvements
Technology Category
- Functional Applications - Enterprise Resource Planning Systems (ERP)
Applicable Industries
- Food & Beverage
- Retail
Applicable Functions
- Human Resources
- Business Operation
Services
- System Integration
- Training
About The Customer
BJ’s Restaurants, Inc. currently owns and operates 154 casual dining restaurants and offers an innovative and broad menu featuring award-winning, signature deep-dish pizza complemented with generously portioned salads, appetizers, sandwiches, soups, pastas, entrees and desserts, including the Pizookie® dessert. Quality, flavor, value, moderate prices and sincere service remain distinct attributes of the BJ’s experience. With over 150 restaurants and 10,000 employees constituting its family, BJ’s Restaurant strives to wow its guests with a valuable, cost-effective dining experience — no matter the location. As a family favorite and table turner since 1978, BJ’s relies on its service-oriented staff and capable managers to create an exceptional dining experience for guests.
The Challenge
A difficult, time-consuming application process for job candidates created a high dropoff rate. Poor customer service experience with previous recruiting software provider.
The Solution
Jobvite Hire and Jobvite Engage were implemented to create a customizable and candidate-focused strategy. The solution included excellent and accessible customer service and assistance through Jobvite’s Customer Success team. The transition process was smooth, allowing BJ’s team to be increasingly more hands-on and decide directly what the new process would look like. Jobvite’s customization options allowed BJ’s to structure their application process, choose how much information to ask candidates for upfront, and filter through resumes to send personalized follow-up questions. Jobvite Publisher empowered BJ’s employees to leverage their networks for automatic posting and seamless referral management.
Operational Impact
Quantitative Benefit
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