Company Size
200-1,000
Region
- America
Country
- United States
Product
- WebFOCUS business intelligence (BI) platform
- WebFOCUS Maintain
- WebFOCUS ReportCaster
- WebFOCUS Mobile
Tech Stack
- WebFOCUS
- HTML5
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Cost Savings
- Customer Satisfaction
- Productivity Improvements
Technology Category
- Analytics & Modeling - Real Time Analytics
- Application Infrastructure & Middleware - API Integration & Management
- Networks & Connectivity - WiFi
Applicable Functions
- Logistics & Transportation
- Warehouse & Inventory Management
Use Cases
- Fleet Management
- Inventory Management
- Supply Chain Visibility
Services
- Software Design & Engineering Services
- System Integration
About The Customer
AJ Logistics is a premier provider of custom warehousing and logistics services. The company specializes in project management, order fulfillment, custom warehousing, and furniture, fixtures, and equipment (FF&E) installations nationwide. AJ Logistics is known as a “last-mile” service provider because it offers its clients warehouse services near their move-in locations. For example, if a retail chain is opening a new store in a mall, AJ Logistics manages the receipt, storage, and delivery of all necessary furniture, fixtures, and equipment in a nearby warehouse; maintains a running inventory; and coordinates deliveries to onsite contractors and installation crews as needed. The company operates in a highly competitive market and must differentiate itself by delivering superior service and support to its clients.
The Challenge
AJ Logistics, a premier provider of custom warehousing and logistics services, needed to enable its clients to simultaneously track multiple projects, obtain status updates, issue commands, and initiate complex workflows via mobile devices. The company operates in a highly competitive market and must differentiate itself by delivering superior service and support to its clients. This includes keeping them fully informed of the status of their projects by allowing them to easily monitor deliveries, inventory, and other critical activities. The company processes 1,000 to 2,000 projects every year and needed to streamline the execution of many simultaneous projects.
The Solution
AJ Logistics created a self-service business intelligence (BI) application using the WebFOCUS BI platform from Information Builders. The application lets clients keep track of all of their projects, such as running activity reports, generating invoices, managing inventory, and scheduling deliveries, via a single, cohesive interface. The web-based mobile BI system reduces operating expenses, optimizes customer service, and ensures consistent performance. The WebFOCUS-based operational reporting environment automates bids, billing, collections, invoicing, payments, and shipments. Customers use the self-service reporting system to access up-to-the-minute information about each project. The BI platform is also used to improve coordination, collaboration, and visibility into many types of complex logistics scenarios. The customer-facing, web-based BI system streamlines key workflows, reduces operating expenses, optimizes customer service, and ensures consistent on-time performance.
Operational Impact
Quantitative Benefit
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