Nintex > Case Studies > Wawanesa Insurance Enhances Member Experience with Nintex Full-Cycle Automation

Wawanesa Insurance Enhances Member Experience with Nintex Full-Cycle Automation

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Technology Category
  • Analytics & Modeling - Robotic Process Automation (RPA)
  • Platform as a Service (PaaS) - Application Development Platforms
Applicable Industries
  • Finance & Insurance
Use Cases
  • Leasing Finance Automation
  • Material Handling Automation
About The Customer
Wawanesa Insurance is a Canadian mutual company owned by its policyholders. It is one of the largest property and casualty insurers in Canada and operates in all areas of Canada, California, and Oregon in the United States. The company is continually seeking to improve processes and deliver a better member experience. The company faced the challenge of reducing manual and repetitive tasks to allow brokers and employees to spend more time with members, thereby enhancing the member experience.
The Challenge
Wawanesa Insurance, a leading Canadian mutual company, was grappling with the increasing demand to deliver superior member experiences. The challenge was to enable brokers and employees to spend less time on manual and repetitive tasks and more time delivering value to members. The rapid changes in technology, the rise of Insurtech solutions, and the demand for a better member, broker, and employee experience, especially in a post-COVID world, necessitated innovative solutions. Wawanesa Insurance was continually seeking to improve processes and deliver a better member experience.
The Solution
Wawanesa Insurance adopted Nintex's full-cycle automation, which combines Nintex Process Discovery with Nintex Kryon RPA and analytics, to leverage the power of cloud automation to help them successfully scale. This solution provided visibility into which tasks were being executed by employees, where bottlenecks existed, and how to make processes more efficient. The use of low-code technology allowed for quicker learning and adoption by employees. The platform also enabled other scripting languages (e.g., Python, JavaScript, Regular Expression, etc.) to be used to code more complex automation solutions where needed. This resulted in a significant reduction in manual and repetitive tasks, enabling brokers and employees to spend more time on tasks that deliver value for members.
Operational Impact
  • The implementation of Nintex's full-cycle automation resulted in significant operational improvements for Wawanesa Insurance. The company was able to identify and automate 12 repetitive and manual processes, leading to increased efficiency and accuracy of data entry. The solution also enabled quicker learning and adoption by employees due to its low-code technology. Furthermore, the platform's flexibility to use other scripting languages allowed for the coding of more complex automation solutions where needed. This led to improved customer service and value-added activities due to less time spent on manual data entry.
Quantitative Benefit
  • Labor cost savings: 15,000+ FTE hours saved
  • $1.05 million cost savings
  • 12 repetitive and manual processes discovered and automated

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