Waste Not. Wait Not.
Customer Company Size
Large Corporate
Region
- Pacific
Country
- Australia
Product
- WaveMaker
- j-Track® On Board System
- J.J Richards Customer Portal
Tech Stack
- REST APIs
- Angular Widgets
- Microsoft SQL Server
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Customer Satisfaction
- Productivity Improvements
- Digital Expertise
Technology Category
- Platform as a Service (PaaS) - Application Development Platforms
- Application Infrastructure & Middleware - API Integration & Management
- Functional Applications - Remote Monitoring & Control Systems
Applicable Industries
- Recycling & Waste Management
Applicable Functions
- Field Services
- Business Operation
- Quality Assurance
Use Cases
- Remote Asset Management
- Fleet Management
- Predictive Maintenance
Services
- Software Design & Engineering Services
- System Integration
- Training
About The Customer
Established in 1932, J.J. Richards & Sons Pty Ltd is an Australian-owned and operated family business that provides waste management services across Australia. The company is known for its commitment to safety, reliability, and excellence in customer service. Serving 63 local authorities and collecting almost 2.5 million wheelie bins weekly, J.J. Richards is a prominent name in the waste management industry. With nearly 90 years of experience, the company offers comprehensive waste management solutions and was seeking a digital transformation to enhance its services and operational efficiency.
The Challenge
J.J Richards, a leading Australian waste management company, faced significant challenges with their legacy systems, which were built on outdated Windows DOS architecture. These systems were not easily accessible, lacked integration, and were unable to support modern, responsive applications. The IT team, primarily skilled in .NET, struggled to build new applications rapidly. Additionally, the company lacked multi-channel mobility solutions and had an unmanageable supplier management system reliant on Microsoft Excel. The need for a digital overhaul was urgent to meet the demands of tech-savvy customers and streamline internal processes.
The Solution
J.J. Richards partnered with WaveMaker, a low-code platform, to modernize their applications rapidly and cost-effectively. The IT team used WaveMaker to build new applications and modernize existing ones, integrating them with the existing database schema through REST APIs. The platform's developer-centric capabilities allowed the team to create visually appealing UIs using simple drag-and-drop features, replacing legacy applications with multi-channel, high-fidelity user interfaces. WaveMaker's support and training helped the IT team lower the learning curve, enabling them to build applications for mobile, web services, and in-truck devices. The commercial model of WaveMaker was also cost-effective, ensuring continued engagement and scalability.
Operational Impact
Quantitative Benefit
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