Waco Transit System's Decade-Long Partnership with Ecolane
Customer Company Size
Mid-size Company
Region
- America
Country
- United States
Product
- Ecolane
Tech Stack
- Ecolane University
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Productivity Improvements
- Customer Satisfaction
Technology Category
- Functional Applications - Fleet Management Systems (FMS)
- Functional Applications - Remote Monitoring & Control Systems
Applicable Industries
- Transportation
Applicable Functions
- Logistics & Transportation
Use Cases
- Fleet Management
- Remote Asset Management
Services
- System Integration
- Training
About The Customer
Waco Transit System is a comprehensive public transportation provider in Waco, Texas. They offer a variety of services, including 11 fixed routes and demand response transportation (DRT), utilizing a fleet of 35 vehicles. Unique features of their service include a downtown circular trolley route serving the Silo District and transportation to popular local destinations such as Chip and Joanna Gaines' restaurant, 'Magnolia Table,' and Baylor University, where students can ride for free. Waco Transit has been a client of Ecolane for over a decade, leveraging their technology to enhance operational efficiency and customer satisfaction.
The Challenge
Waco Transit System faced the challenge of managing a diverse range of transportation services, including 11 fixed routes, 35 vehicles, and demand response transportation (DRT). Additionally, they needed to provide specialized services such as a downtown circular trolley route serving the Silo District and transportation to popular destinations like Chip and Joanna Gaines' restaurant, 'Magnolia Table,' and Baylor University. The complexity of these services required a robust system to ensure efficiency, safety, and customer satisfaction. During the pandemic, the need to limit vehicle capacity without increasing backend work added another layer of complexity.
The Solution
Waco Transit System implemented Ecolane's technology to manage their diverse transportation services effectively. Ecolane provided a comprehensive solution that included features for route management, demand response transportation, and real-time monitoring. One of the standout features was Ecolane University, which served as a valuable resource for training new hires and retraining existing staff. This ensured that the team was always up-to-date with the latest operational procedures and safety protocols. During the pandemic, Ecolane's system allowed Waco Transit to limit vehicle capacity efficiently, thereby reducing the need for additional backend work. This proactive risk mitigation was crucial in maintaining service quality and safety standards.
Operational Impact
Quantitative Benefit
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