Voity Electrical's Growth and Efficiency Boost with Commusoft
Technology Category
- Actuators - Electrical Actuators
- Sensors - Electrical Conductivity Sensors
Applicable Industries
- Electrical Grids
- Electronics
Use Cases
- Personnel Tracking & Monitoring
- Time Sensitive Networking
Services
- Training
About The Customer
Voity Electrical is a world-class electrical services provider based in Rutland, Vermont. The company, which has been operating since 2017, serves both residential and commercial clients. The team, led by Mary-Rachel Voity in the office and her husband Matt in the field, is committed to providing exceptional service and continuously improving their operations. Growth is a key focus for Voity Electrical, and they are always looking for ways to enhance their workflows and customer experiences. The company operates with a 'one to five' ratio of office staff to technicians, emphasizing the need for efficient scheduling and optimized operations.
The Challenge
Voity Electrical, a Vermont-based company providing residential and commercial electrical services, was seeking ways to grow and streamline their operations. The company, managed by Mary-Rachel Voity and her husband Matt, had always prioritized growth and was looking for a solution that could grow with them. However, they were facing challenges in managing their workflows and maintaining efficient operations. The company operated with a 'one to five' ratio of office staff to technicians, which required optimized and efficient scheduling. Additionally, they were looking to improve their customer service and increase their Google rating, which was at 3.0 a year ago.
The Solution
Voity Electrical found their solution in Commusoft, a software that helped them standardize and organize their processes, thereby taking the guesswork out of field service. Commusoft's flexibility and customization options allowed Voity Electrical to reinvent their workflows and optimize their operations. Mary-Rachel was able to establish a routine with the help of reports generated by Commusoft, which included posting payments, making deposit slips, and uploading vendor invoices. The software also enabled the company to optimize remote operations, with the electricians thriving with their new mobile workflows. Commusoft also helped Voity Electrical focus on their customer experiences, which resulted in an improvement in their Google rating.
Operational Impact
Quantitative Benefit
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