Velosio Helps Triosim Sales Teams Get Rolling with All Customer Data
Customer Company Size
Large Corporate
Region
- America
Country
- United States
Product
- Dynamics 365 for Sales
- Dynamics 365 for Service
Tech Stack
- CRM
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Productivity Improvements
- Customer Satisfaction
- Digital Expertise
Technology Category
- Functional Applications - Enterprise Resource Planning Systems (ERP)
Applicable Functions
- Sales & Marketing
- Business Operation
Services
- System Integration
- Training
About The Customer
Triosim is a diverse network of companies with broad knowledge and expertise in pulp, paper and other industries. The Triosim network continues to grow – adding services and equipment to continue to serve their many customers. From alignment to manufacturing, welding and fabrication – their services are broad, precise and unmatched. Through their network of qualified professionals, customers have access to many additional resources, and extensive experience.
The Challenge
In July of 2015, several companies in the paper and pulp industry merged to create Triosim, a diverse network of companies with broad knowledge and expertise in pulp, paper and other industries. The creation of Triosim united several brands with a similar client base, who could better serve their clients with a combined offering from alignment to manufacturing, welding and fabrication. The new company required a process to track client relationships and a team to manage and develop these relationships. Triosim needed to manage sales processes for six brands and 25+ Sales Engineers, and combine multiple, manually intense sales processes to become a leading edge high functioning operation. Additional objectives included: • Recreate sales processes leveraging the best practices from the merged organizations. • Create a future-proof CRM platform and provide sales reps with a tool to be successful in their new roles. • A system that could support growth and opportunity to dominate the market with end-to-end capabilities.
The Solution
Dynamics 365 for Sales and Service was implemented to unify client relationship management with a common sales process. Velosio's implementation methodology included working together with the team, enabling the identification of best processes. The approach delivered an easy to use system, engaging the power users throughout the implementation process to provide gains in efficiency and productivity.
Operational Impact
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