Trekka Logistics Enhances Customer Experience with Extensiv 3PL Warehouse Manager

Trekka Logistics is a company that specializes in servicing small businesses, particularly in the ecommerce and distribution sectors. The company was founded with the aim of catering to the unique needs of small and emerging businesses that often did not receive the necessary services from their previous fulfillment partners. With over 20 years of experience in logistics, transportation, warehousing, and distribution, Trekka Logistics has the expertise to find the right solutions for any company. They understand the complexities of today’s global market and have the tools to make the world smaller and simpler for small businesses.

Trekka Logistics, a company specializing in servicing small businesses, was facing a challenge in providing the same level of service that an enterprise business would receive. The company was founded to cater to the ecommerce and distribution needs of small and emerging businesses, which often did not receive the necessary services from their previous fulfillment partners due to their relatively lower order volumes. Trekka Logistics aimed to offer a space for these companies to grow, but this required a warehouse management system (WMS) with a high degree of flexibility in their workflows. Automation was crucial for operating at scale, but the company also needed to be dynamic enough to provide a high level of customization to their customers.

Trekka Logistics implemented Extensiv 3PL Warehouse Manager to meet their needs. This solution provided the structured automation needed to increase their agility, enabling them to better serve their customers and take on many new ones. The customer portal of Extensiv 3PL Warehouse Manager offered greater transparency for their customers and allowed them to self-serve for their order status, tracking information, and order charges. The software also enabled Trekka to utilize auto-notifications and push information directly to customers in real time. It captured all charges on a line-item level, which helped their customers to budget and forecast based on their needs and changing trends in specific industries. In addition to the customer portal, real-time inventory visibility was a key benefit of using Extensiv 3PL Warehouse Manager. The software integrated with Amazon, ShipStation, Shopify, Shopify Plus, and Walmart stores, and came with built-in assembly, and other features that allowed Trekka Logistics to scale their operations dramatically.

• The implementation of Extensiv 3PL Warehouse Manager has transformed Trekka Logistics from a small warehouse maintaining just a few customers, to a fully automated warehouse operation, processing more than 190,000 orders in the past year. The software has opened new sales channels due to the increased ability to process and support customers’ needs, leading to an 81% increase in their customer base since adoption. Trekka Logistics rates their support experience with Extensiv as “fantastic,” saying that they receive the same level of personalization and care that they provide to their own customers. The company expects to continue to grow, impacting the fulfillment world one small business at a time.

• 57% Revenue Growth each quarter during the first year

• 81% Increase in new customers since adoption

• 190k+ orders shipped using Extensiv 3PL Warehouse Manager