The Waterford Reduces Overtime 75% and Improves Scheduling Efficiencies
Company Size
1,000+
Region
- America
Country
- United States
Product
- OnShift
Tech Stack
- SaaS
- Predictive Analytics
- Web-based Templates
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Cost Savings
- Employee Satisfaction
- Productivity Improvements
Technology Category
- Analytics & Modeling - Predictive Analytics
- Functional Applications - Remote Monitoring & Control Systems
- Platform as a Service (PaaS) - Connectivity Platforms
Applicable Industries
- Healthcare & Hospitals
Applicable Functions
- Facility Management
- Human Resources
Use Cases
- Predictive Maintenance
- Remote Asset Management
Services
- Software Design & Engineering Services
- System Integration
- Training
About The Customer
The Waterford, a Lifespace Community, is an accredited continuing care community located in Juno Beach, Florida. The facility includes a 60-bed Health Care Center that provides both short and long-term skilled nursing care. The Waterford employs 55 direct care staff members who are dedicated to anticipating the needs and exceeding the expectations of its residents. The organization is committed to excellence and innovation in providing care to its residents.
The Challenge
The Waterford faced escalating overtime costs and inefficient scheduling processes. Overtime averaged over 400 hours per pay period due to a historical approach to managing overtime. The Scheduler relied on a handful of staff members to fill unexpected open shifts, leading to high overtime costs. Additionally, the facility used paper and pen for scheduling, which was time-consuming and inefficient. The lack of visibility into key metrics such as staffing levels and projected overtime costs further complicated the scheduling process. Staff members also lacked access to their schedules outside of work, leading to confusion and inefficiencies.
The Solution
The Waterford implemented OnShift staff scheduling and shift management software to address their challenges. OnShift's SaaS platform allowed for quick deployment and hands-on training enabled staff to master the system rapidly. The software provides real-time insights into incurred and projected overtime by employee, shift, hours, and costs. It also allows Schedulers to communicate open shift opportunities to all qualified and available staff members, red-flagging those predicted to go into overtime. OnShift's web-based templates simplify the scheduling process, reducing the time required to create schedules from hours to minutes. The software also provides complete scheduling visibility, allowing management to access key staffing metrics and enabling staff to view their schedules and request shifts or time-off from any computer.
Operational Impact
Quantitative Benefit
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