The Vital Link between Happy Drivers and Happy Customers
Customer Company Size
Mid-size Company
Region
- Europe
Country
- Poland
- Sweden
Product
- NIC-Place
- FourKites
Tech Stack
- Real-time Data
- Machine Learning
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Customer Satisfaction
- Digital Expertise
- Productivity Improvements
Technology Category
- Functional Applications - Fleet Management Systems (FMS)
- Analytics & Modeling - Real Time Analytics
- Networks & Connectivity - Cellular
Applicable Industries
- Transportation
Applicable Functions
- Logistics & Transportation
- Business Operation
Use Cases
- Fleet Management
- Supply Chain Visibility
- Real-Time Location System (RTLS)
Services
- System Integration
- Software Design & Engineering Services
About The Customer
Mexem Sp. z o.o. is a Polish trucking company that operates around 100 of its own trucks and adds about another 450 through subcontractors. The company is involved in transporting iron ore from steel mills in Sweden to Poland. Mexem prides itself on its delivery record, achieved through trusted relationships with its own and subcontracted drivers. However, the company has faced challenges in maintaining timely deliveries due to a shortage of drivers across Europe. Mexem's business model relies heavily on subcontractors, which are often small family firms with just a few trucks each. The company needed a solution to improve supply chain visibility and keep both its customers and drivers satisfied.
The Challenge
Mexem, a Polish trucking company, faced significant challenges in maintaining timely deliveries due to a massive shortage of drivers across Europe. This shortage had the potential to impact their business, their customers, and their customers' customers. The traditional method of managers frequently phoning drivers to keep track of their location was extremely time-consuming and irritating for the drivers. The company needed a solution to keep the steel mills running optimally and to ensure that drivers could concentrate on driving without interruptions. Additionally, Mexem needed to persuade its subcontractors, who operated a significant portion of its fleet, to adopt a new visibility platform despite their concerns about tracking and workload.
The Solution
Mexem adopted NIC-Place, a carrier visibility solution from FourKites, to improve supply chain visibility and keep both customers and drivers satisfied. NIC-Place's Data Control Center offers secure data exchange with other real-time visibility solutions, including the one used by the steel works. This enables carriers like Mexem to participate in a connected logistics ecosystem while maintaining control over the data they share with customers. The platform allows customers to keep track of their deliveries in real time, reducing the need for time-consuming phone calls to drivers. NIC-Place's provider-agnostic integration capabilities made it easy for Mexem to automate its supply chain visibility quickly. The platform's simplicity and ease of use also helped in persuading Mexem's subcontractors to come onboard. The subcontractors found it easy to onboard and saw the benefits of offering enhanced service to their customers through real-time visibility. The drivers also appreciated the reduced interruptions, allowing them to focus on driving.
Operational Impact
Quantitative Benefit
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