Case Studies > Telular saves money and cost-effectively scales to global markets with Control Center automation to manage connected devices.

Telular saves money and cost-effectively scales to global markets with Control Center automation to manage connected devices.

Customer Company Size

Large Corporate

Region

America
Europe

Country

United States
Canada

Product

SkyBitz
TankLink
Telguard
Control Center

Tech Stack

Integration APIs
Web Services APIs
Spotlight feature

Implementation Scale

Enterprise-wide Deployment

Impact Metrics

Cost Savings
Customer Satisfaction
Productivity Improvements

Technology Category

Platform as a Service (PaaS) - Connectivity Platforms
Analytics & Modeling - Real Time Analytics
Application Infrastructure & Middleware - API Integration & Management

Applicable Industries

Transportation
Oil & Gas
Security & Public Safety

Applicable Functions

Business Operation
Field Services
Maintenance

Use Cases

Fleet Management
Predictive Maintenance
Remote Asset Management
Track & Trace of Assets

Services

System Integration
Software Design & Engineering Services
Training

About The Customer

Telular Corporation is a company that develops products and services leveraging the Internet of Things (IoT) to provide connectivity services across various industries, including trucking, security, and bulk storage management. With nearly three decades of experience in connecting people and machines through cellular networks, Telular has evolved to focus on collecting data and providing intelligence to their customers. The company operates multiple business units, such as SkyBitz for asset tracking, TankLink for oil and gas industry monitoring, and Telguard for interactive alarm systems. Telular's mission is to deliver value and intelligence using smart connected devices, helping customers optimize their operations and make informed decisions.

The Challenge

The biggest challenge for Telular was ensuring that they collected the right data from their smart connected devices to provide value to their customers. With the vast amount of data available, it was crucial to minimize distractions and present only the necessary information to help customers make informed decisions. Additionally, Telular needed to transition from hardware-oriented discussions to delivering real value through recurring services and the power of the information obtained from connected devices. Another challenge was managing the diverse interfaces and network structures of different carriers in North America and Europe, which required seamless integration and efficient problem-solving capabilities.

The Solution

Telular implemented Control Center to manage their connected devices, utilizing its features in three main areas: back-end systems, technical support, and rate plan management. The Spotlight feature of Control Center proved invaluable for technical support, allowing Telular to quickly identify and resolve problems. Integration APIs enabled seamless activation and deactivation of units, while web services APIs allowed Telular to adapt their rate plan structure to changing conditions, minimizing costs. The use of Control Center's APIs helped Telular optimize device behavior and cost structure, leading to significant cost savings with carrier partners. The partnership with Jasper and the use of Control Center facilitated Telular's expansion into new markets, enabling seamless engagement with new partners and efficient integration with diverse carrier interfaces and network structures. The straightforward integration process and excellent documentation provided by Jasper further contributed to the successful implementation of Control Center across Telular's operations.

Operational Impact

The Spotlight feature of Control Center allowed Telular's technical support team to quickly identify and resolve problems, improving overall efficiency.
Integration APIs enabled seamless activation and deactivation of units, streamlining back-end operations.
Web services APIs allowed Telular to adapt their rate plan structure to changing conditions, optimizing device behavior and cost structure.
The partnership with Jasper and the use of Control Center facilitated Telular's expansion into new markets, enabling seamless engagement with new partners and efficient integration with diverse carrier interfaces and network structures.
The straightforward integration process and excellent documentation provided by Jasper contributed to the successful implementation of Control Center across Telular's operations, with various roles within the organization effectively utilizing the platform.

Quantitative Benefit