Teles Properties: Revolutionizing Real Estate Communication with IoT
Technology Category
- Robots - Wheeled Robots
Applicable Industries
- Buildings
- Telecommunications
Use Cases
- Personnel Tracking & Monitoring
Services
- System Integration
About The Customer
Teles Properties is a unique high-end boutique for luxury real estate, founded in 2007. The company was named one of Inc. 5000’s “Fastest Growing Companies” in 2013, demonstrating innovative support for its agents and professional service for its customers. With over 40 staff employees and more than 300 agents, Teles Properties has eleven offices located on the California coast from Orange County to Monterey. The company is known for its rapid growth and constant expansion.
The Challenge
Teles Properties, a luxury real estate boutique, was facing significant challenges with its traditional PBX phone system. The company, which was experiencing rapid growth and expansion, had multiple offices each with different phone systems. This made management of the systems tedious and difficult. Some of the systems were so outdated that the company had to resort to eBay to find extra headsets for new employees. Adding a new phone number or user into the system was a major headache, often requiring the costly services of a technician. The hardware was unreliable, often dropping calls. The company lacked a central number to direct people to, making it difficult for customers and staff to connect.
The Solution
Teles Properties found its solution in RingCentral, a cloud business phone solution. With RingCentral, the company could have a new office up and running in a single day. The system unified all the offices, providing a central number that directed callers to an automated list of services. Calls could be transferred between offices, connecting the staff. The real estate industry is highly mobile, and RingCentral provided the flexibility needed. Calls could be forwarded to any device, and the mobile app could be used even internationally. Agents could set office hours and respond with personal preference on flexibility. RingCentral’s Business SMS allowed agents to be more accessible, as customers could text single questions. The switch to RingCentral consolidated five services into one business phone solution, all of which could be managed remotely on a mobile phone.
Operational Impact
Quantitative Benefit
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