Technology Helps Albuquerque Sunport Improve Passenger Flow and Security
Company Size
1,000+
Region
- America
Country
- United States
Product
- Exit Lane Breach Control (ELBC)
Tech Stack
- Real-time video analytics
- 3-D imaging
- Infrared sensors
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Cost Savings
- Customer Satisfaction
- Productivity Improvements
Technology Category
- Application Infrastructure & Middleware - Data Exchange & Integration
- Networks & Connectivity - Network Management & Analysis Software
Applicable Industries
- Transportation
Applicable Functions
- Logistics & Transportation
Use Cases
- Intrusion Detection Systems
- Real-Time Location System (RTLS)
Services
- System Integration
About The Customer
The ABQ Sunport is New Mexico’s largest commercial airport, welcoming over 5 million passengers each year. It is owned by the City of Albuquerque and is home to distinctive architecture and outstanding collections of southwestern art. The airport is committed to providing a convenient and seamless experience for its passengers, from the moment they enter the terminal to the time they exit the concourse.
The Challenge
Albuquerque International Sunport (ABQ) was facing issues with its aging, obsolete revolving exit doors which had become a security and maintenance headache. The growing needs for passenger flow required that these doors be manned 24/7. The challenge was to elevate the passenger experience by focusing on all touch points along the passenger journey, transforming the airport experience with efficient processes.
The Solution
The Sunport chose dormakaba’s Exit Lane Breach Control (ELBC) system to maintain the highest level of security, improve passenger flow, and reduce congestion. ELBC technology employs real-time video analytics, 3-D imaging and infrared sensors that integrates with airport security and fire detection systems. The “smart technology” detects and alarms the airport of suspect persons and objects left unattended, while greatly reducing the potential for false alarms. The technology, along with the airport's new Airport Security Program (ASP), helps to eliminate the need for security personnel to be stationed at exit lanes enabling them to be deployed elsewhere in the airport.
Operational Impact
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