TIBCO Software > Case Studies > T-Mobile Rings Up Faster Performance and Innovation with TIBCO

T-Mobile Rings Up Faster Performance and Innovation with TIBCO

Customer Company Size

Large Corporate

Region

America

Country

United States

Product

TIBCO
TIBCO Silver

Tech Stack

Cloud Computing
Middleware
Integration Platform

Implementation Scale

Enterprise-wide Deployment

Impact Metrics

Customer Satisfaction
Productivity Improvements
Innovation Output

Technology Category

Platform as a Service (PaaS) - Connectivity Platforms
Application Infrastructure & Middleware - Data Exchange & Integration
Infrastructure as a Service (IaaS) - Cloud Computing

Applicable Industries

Telecommunications

Applicable Functions

Business Operation

Use Cases

Predictive Maintenance
Real-Time Location System (RTLS)
Remote Asset Management

Services

System Integration
Cloud Planning, Design & Implementation Services

About The Customer

T-Mobile is a major wireless provider in the United States, known for its innovative approach to telecommunications. The company has a significant customer base that demands high-quality service, fast connectivity, and the latest mobile applications. T-Mobile has been at the forefront of adopting new technologies to meet these demands, ensuring that their customers receive the best possible experience. The company has a history of rapid innovation and has been using TIBCO's solutions since 2004 to handle the increasing volume of transactions and data generated by mobile applications. T-Mobile's commitment to providing exemplary service and connectivity has made it a leader in the telecom industry.

The Challenge

The rapid pace of change in the telecom industry presents a major challenge to the wireless providers. Consumers are constantly demanding changes like new rate plans, value-added services, better connectivity, and popular mobile applications. Throughout the industry, companies fight to keep up with the expectations of customers. As applications on mobile devices become richer and begin to generate more data, T-Mobile strives to be at the forefront of change. Consumers expect to see updated data in their apps the moment they open the phones, which necessitates automatic updating of data and faster transmission speeds. The sheer volume of traffic that smart phones and mobile apps generate is going up exponentially. By adopting the right technologies, T-Mobile wants to provide exemplary service and connectivity to its customers.

The Solution

T-Mobile first started using TIBCO back in 2004, handling about five million transactions a day with 20 systems integrated through shared information. Currently, T-Mobile is handling about 60 million transactions per day via TIBCO, which translates to over three billion messages being passed through the various components in the process flow. There are a hundred systems talking to each other seamlessly, massively expanding the exchange of data across systems. TIBCO is at the core of this transformation, allowing T-Mobile to address and anticipate the increasing volume of transactions while improving system stability over time. Back in 2004, the company was hitting about 98 percent system availability, which still left too much downtime. Now, it is close to five nines, 99.999 percent, resulting in very little downtime.

Operational Impact

T-Mobile has been able to build reusable services, which speeds up the development of new platforms and applications.
The integration solution allows T-Mobile to rapidly bring innovation to the market, reducing the time needed to deploy new services.
Business users at T-Mobile benefit from quick responses and a stable system environment, even if they are not aware that TIBCO is responsible for these improvements.
T-Mobile is moving towards smaller, horizontally scalable boxes and systems, with TIBCO's cloud computing solution, TIBCO Silver, being ideal for handling fluctuating loads.

Quantitative Benefit

T-Mobile's system availability has improved from 98% to 99.999%, resulting in very little downtime.
The number of transactions handled per day has increased from 5 million to 60 million.
Over three billion messages are passed through the various components in the process flow daily.