SYSPRO a Shining Light for Prudential Lighting
Company Size
200-1,000
Region
- America
Country
- United States
Product
- SYSPRO ERP
- Product Configurator
Tech Stack
- ERP
- Barcoding and Handheld Solution
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Cost Savings
- Customer Satisfaction
- Productivity Improvements
Technology Category
- Functional Applications - Enterprise Resource Planning Systems (ERP)
- Functional Applications - Product Data Management Systems
Applicable Industries
- Electronics
- Retail
Applicable Functions
- Business Operation
- Quality Assurance
Use Cases
- Inventory Management
- Process Control & Optimization
Services
- System Integration
- Training
About The Customer
Prudential Lighting has been a leading manufacturer of high-quality fluorescent luminaires in the USA for over 60 years. Known for their innovation, they collaborate with top architects and lighting designers to create new treatments and refine classic designs. Their national network of sales representatives is highly knowledgeable and service-oriented, making them a prominent player in the lighting industry. Prudential Lighting offers a wide range of catalogued parts and custom luminaires, catering to diverse customer needs. Their commitment to quality and innovation has established them as a trusted name in the lighting sector.
The Challenge
Prudential Lighting faced significant challenges with their initial ERP implementation using Oracle. The system was unstable, ineffective, and costly, requiring frequent consultations and customizations. System crashes were common, and the company often needed assistance from consultants. By 2010, it became clear that the Oracle system was no longer meeting their needs, prompting Prudential to search for alternative ERP solutions. The company needed a more reliable and cost-effective system that could handle their complex requirements, including managing a vast number of stock codes and custom luminaires.
The Solution
Prudential Lighting discovered SYSPRO through an Internet search and was impressed by the professionalism and commitment of the SYSPRO team during a Joint Application Development (JAD) session. The implementation process involved setting up the system, scrubbing and converting data from the existing ERP, implementing a barcoding and handheld solution, and training users, all within four months. SYSPRO's approach to business, which focuses on partnership and customer success, was a stark contrast to their experience with Oracle. The system's flexibility allowed Prudential to create unique product descriptions and manage over 140,000 stock codes efficiently. SYSPRO's concurrent user structure and responsive support further solidified their decision.
Operational Impact
Quantitative Benefit
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