Commusoft > Case Studies > Switched on London Enhances Operations with Commusoft's Customer Journey Plan

Switched on London Enhances Operations with Commusoft's Customer Journey Plan

Technology Category

Sensors - Gas Sensors
Sensors - Utility Meters

Applicable Industries

Electrical Grids
Oil & Gas

Applicable Functions

Warehouse & Inventory Management

Use Cases

Inventory Management
Predictive Replenishment

About The Customer

Switched On London is a multi-trades business operating out of southwest and central London. The company provides plumbing, gas & heating, and electrical services to residential and commercial clients. With a team size of over 25, the company is dedicated to effective communication and great customer service. Always looking forward, Switched On London continues to win more business, strives to provide unrivalled service, and aims to grow comfortably with the help of Commusoft's suite of tools.

The Challenge

Switched On London, a multi-trades business providing plumbing, gas & heating, and electrical services in southwest and central London, faced several operational challenges. The company had to manage a large variety of different parts, making inventory organization and facilitating the movement of parts through the business crucial for efficient operations. Additionally, like other field service businesses, they needed a simple and quick invoicing process. The company also sought to improve its daily workflows, particularly in the area of data collection from the field. They needed a solution that would allow them to create custom forms for various purposes, such as damage reports, disclaimers, and customer signatures.

The Solution

Switched On London implemented Commusoft's Customer Journey plan to address these challenges. The plan helped the company organize its daily operations and control warehouse workflows more effectively. It also provided an automated invoicing system, which not only eased the pressure on the team but also facilitated quicker payments. Furthermore, the Customer Journey plan allowed the company to create custom forms for various purposes. These forms became a foundational part of the company's daily workflows, enabling technicians to gather better-quality data directly from the field. The flexibility of the system allowed the creation of any form needed, providing avenues to cover clients or protect the company while completing tasks.

Operational Impact

The implementation of Commusoft's Customer Journey plan has brought significant operational benefits to Switched On London. The company has been able to organize its daily operations and control warehouse workflows more effectively, leading to increased efficiency. The automated invoicing system has eased the pressure on the team and facilitated quicker payments, improving cash flow. The custom forms have improved data collection from the field, leading to better-quality data and more effective decision-making. The flexibility of the system has also provided the company with more avenues to cover clients or protect itself while completing tasks, enhancing customer service and reducing risk.