BizTalk360 > Case Studies > Superior Alerting Capabilities of BizTalk360 in Energy Sector: A Case Study of DNWG

Superior Alerting Capabilities of BizTalk360 in Energy Sector: A Case Study of DNWG

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Technology Category
  • Infrastructure as a Service (IaaS) - Cloud Computing
  • Sensors - Temperature Sensors
Applicable Industries
  • Electrical Grids
  • Renewable Energy
Use Cases
  • Behavior & Emotion Tracking
  • Leakage & Flood Monitoring
Services
  • System Integration
About The Customer
DNWG is a Dutch grid operator that ensures its customers have access to electricity for living, working, and running their businesses. The company is committed to making the energy system more sustainable while ensuring it remains robust and affordable. DNWG services tens of thousands of kilometers of cable and pipeline and operates throughout the country. The company, which is part of the Stedin Group, has 650 employees.
The Challenge
DNWG, a Dutch grid operator, was facing significant challenges in managing its complex BizTalk environment. The company had no system in place to monitor suspended messages, lacked dashboards to verify if systems were functioning correctly, and had no monitoring on hardware such as memory, processor usage, and disk usage. The complexity of their BizTalk environment was further highlighted by the fact that DNWG operates 2 acceptance application servers with 1 SQL server and 2 production application servers with 2 SQL servers in an active/passive configuration. Without an alternative to BizTalk360, DNWG was struggling to maintain efficient operations and ensure the robustness and affordability of their energy system.
The Solution
DNWG implemented BizTalk360 to overcome their operational challenges. The initial setup of BizTalk360 was straightforward, and the configuration of monitoring and alerts was easy to do. BizTalk360's superior alerting capabilities allowed DNWG to take immediate action when something went wrong, instead of waiting until the next working day. The support team at BizTalk360 provided quick responses and smart solutions whenever users needed more information about the product. DNWG uses BizTalk360 for day-to-day activities, and particularly appreciates the process monitoring feature, which helps to identify if particular batches of messages have been processed or not.
Operational Impact
  • The implementation of BizTalk360 has had a significant impact on DNWG's operations. The company now receives notifications when something in the BizTalk environment goes wrong, allowing them to start solving issues or prevent worse issues from happening. This has improved the company's ability to handle incidents before they impact business goals. DNWG has also praised the quality of the BizTalk360 product, the value it adds to their day-to-day activities, the pre-sale and purchase experience, the installation or first-use experience, and the support assistance.

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