Streamlining Logistics Operations in a Leading Pharmaceutical Company with IoT
Technology Category
- Networks & Connectivity - 5G
- Platform as a Service (PaaS) - Application Development Platforms
Applicable Industries
- Pharmaceuticals
- Transportation
Applicable Functions
- Facility Management
- Logistics & Transportation
Use Cases
- Last Mile Delivery
- Transportation Simulation
About The Customer
The customer is a leading specialty generic pharmaceuticals company, founded in 1983. It is one of the largest of its kind in the world, with over 40 manufacturing facilities. The company provides high-quality, affordable medicines to more than 100 countries across the globe. With a vast global footprint, the company manages over 100 monthly shipments via ocean and air, making its logistics operations complex and challenging. The company was facing significant challenges in tracking the progress of all freight and assessing the performance of Logistics Service Providers (LSPs), leading to inefficiencies and penalties.
The Challenge
The company, a global leader in specialty generic pharmaceuticals, was facing significant challenges in managing its logistics operations. With over 100 monthly shipments via ocean and air, tracking the progress of all freight and assessing the performance of Logistics Service Providers (LSPs) was a daunting task. The communication process was inefficient, with updates on task completion being shared via emails, leading to multiple email trails for each shipment. This made it difficult to map and audit the progress of every shipment. The inability to track shipment status and assign follow-up tasks to stakeholders resulted in hefty penalties like demurrage and detention charges. Furthermore, the negligence of the LSPs could not be identified until the fine was levied. The documentation process was also unorganized, with all shipment documents being shared via email. The lack of a common repository for these documents led to process inefficiencies and difficulty in tracking missing documents.
The Solution
The company implemented GoComet’s GoShipment module to streamline its logistics operations and minimize communication gaps. This solution provided a single platform for interacting with all stakeholders, sharing documents, and mapping the progress of each shipment. GoShipment enabled a control tower view over their entire logistics operations, offering visibility over the progress of every crucial task on a single window. This eliminated the need for multiple calls and emails as all stakeholders could easily communicate and coordinate, assign responsibilities, and trace the flow of tasks on the platform. The solution also offered a Cloud Documentation and checklist facility, allowing the logistics team to upload and store relevant documents all in one place with 24×7 access. Additionally, the solution provided transparent performance management with real-time updates on delays, enabling the team to proactively prioritize tasks and address bottlenecks. They could also access detailed performance reports of every stakeholder on a single analytics dashboard.
Operational Impact
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