Streamlining Local Government Processes: Tararua District Council's Experience with Nintex Promapp
Technology Category
- Platform as a Service (PaaS) - Application Development Platforms
Applicable Industries
- Cement
- Cities & Municipalities
Use Cases
- Personnel Tracking & Monitoring
- Time Sensitive Networking
Services
- System Integration
About The Customer
The Tararua District Council is a local government body in New Zealand. It is responsible for the delivery of a diverse range of services and is required to comply with various regulations. The council is also responsible for the induction and training of new councilors. The council's management style is focused on enabling people to do their jobs rather than prescribing them. They value clear processes, accountability, and the ability to quickly adapt to legislative changes. The council also values collaboration with other councils in Australia and New Zealand to build best practice processes.
The Challenge
The Tararua District Council was facing a significant challenge in managing their processes. They discovered discrepancies between their perceived processes and the actual ones. This was causing issues in compliance, risk management, and overall efficiency. The council was also struggling with the induction process for new councilors, which led to misunderstandings and errors. For instance, an issue arose when three councilors were not properly briefed on the council’s Iwi relationships. The council was also grappling with the need for frequent changes in legislation, which necessitated quick updates to their processes. Traditional flowchart systems were proving to be time-consuming and expensive for these updates.
The Solution
The council decided to switch to Nintex Promapp, a process management solution, after seeing its successful implementation in other councils. The system was tested against their existing system, Visio, and the results justified the initial capital investment. Nintex Promapp was used to create a clear induction process for new councilors, reducing the risk of misunderstandings and errors. The system also provided more visibility into job functions, improving accountability and reducing the silo mentality. Nintex Promapp also proved to be a more efficient solution for updating processes in response to legislative changes, allowing more autonomy for staff responsible for implementing these changes. The council also benefited from Nintex Promapp's Local Government Shared Process Library, which provided access to over 2,500 processes created and shared by other councils.
Operational Impact
Quantitative Benefit
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