Streamlining Hospitality Payment Processes for 88,000+ Agencies
Customer Company Size
Mid-size Company
Region
- America
Country
- United States
Product
- MicroStrategy Cloud Platform
- AWS Cloud
- AWS Cloud Formation
Tech Stack
- AWS Cloud
- MicroStrategy
- AWS Cloud Formation
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Cost Savings
- Digital Expertise
- Productivity Improvements
Technology Category
- Platform as a Service (PaaS) - Data Management Platforms
- Infrastructure as a Service (IaaS) - Cloud Computing
- Infrastructure as a Service (IaaS) - Cloud Storage Services
Applicable Industries
- Finance & Insurance
Applicable Functions
- Business Operation
- Quality Assurance
Services
- Cloud Planning, Design & Implementation Services
- System Integration
About The Customer
Onyx CenterSource (Onyx) is a business-to-business BI solutions and payments expert, focused on improving payment processes for those in the hospitality space. They are headquartered in Dallas, Texas but have operations in 30+ countries to serve clients like hotels, travel agencies, and corporate travel departments. With 350+ employees, they processed 350 million transactions, resulting in $1+ billion in commissions paid out to 88,000+ agencies.
The Challenge
To handle expansive global commissions payment operations, Onyx’s legacy structure had three data centers in three different countries. However, Onyx soon grew out of this structure. Lacking a common backbone, the three data centers could not communicate effectively, creating different versions of the truth and slowing down IT processes. The Onyx infrastructure team decided to consolidate these data centers into two and create an AWS Cloud presence to streamline costs and take advantage of the cloud’s flexibility. They chose to move MicroStrategy to the cloud.
The Solution
To determine whether this new cloud structure would work for them, Onyx tested proof of concept (POC) AWS Cloud environments. First, they built POC cloud environments and, within just a few months, they had set up an environment that was tailored to their needs. After diligently testing this environment with simple queries on every connected database, the Onyx infrastructure team confirmed that this network was ready to be tested by internal business users. To prepare for this next testing phase, they leveraged MicroStrategy engineers’ expertise to configure intuitive AWS Cloud Formation templates. These templates simplify cloud provisioning and management so that the BI team can better govern their cloud environments. For this internal testing, Onyx business users carried out their daily operations on this AWS Cloud environment for two weeks—and with great success. The business users reported a seamless experience without any disruptions in their daily operations and even reported faster processing times. With this indisputable thumbs up, the Onyx infrastructure team was able to quickly move their on-premise MicroStrategy database to AWS Cloud.
Operational Impact
Quantitative Benefit
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