State-Affiliated Insurer Gains Virtual Network Visibility with NETSCOUT
Company Size
1,000+
Region
- America
Country
- United States
Product
- nGeniusONE Service Assurance platform
- InfiniStreamNG appliance with ASI+ technology
Tech Stack
- Virtualized platforms
- Web portal
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Customer Satisfaction
- Productivity Improvements
Technology Category
- Application Infrastructure & Middleware - Data Exchange & Integration
- Networks & Connectivity - Network Management & Analysis Software
Applicable Functions
- Business Operation
Use Cases
- Process Control & Optimization
- Remote Asset Management
Services
- Cloud Planning, Design & Implementation Services
- System Integration
About The Customer
This State-affiliated Insurer specializes in offering Workers Compensation insurance coverage needed by small- and medium-sized businesses. State law created this affiliated-Insurer model for the purposes of providing a reliable source of Workers Compensation insurance for employers and security for the payment of benefits to covered workers. The law provides for the Insurer to be self-supporting from premium and investment earnings. In providing insurance to cover employers and injured workers for many decades, this Insurance Fund offers a legacy of supporting small business growth in this Western U.S. State’s economy, as well as serving residents in need of Workers Compensation coverage and care.
The Challenge
The Insurer uses a heavily trafficked public Web portal to help deliver its Workers Compensation insurance services to small- and medium-sized employers, the injured workers reporting those claims, and the Insurance Agents and Medical Providers affiliated with processing claims and delivering needed care. The Insurer’s IT team recently updated the website to support mobile device access for employers, injured workers, and other users. However, when the Insurer’s Web portal began experiencing performance issues, the IT team found it did not have visibility into internal east-west traffic in the data center’s virtualized environment necessary to troubleshoot and resolve the issue. The IT team’s existing third-party technologies did not offer necessary visibility into the virtualized environment or troubleshooting tools necessary to execute repeatable, corrective troubleshooting processes.
The Solution
The Insurer is deploying the NETSCOUT nGeniusONE Service Assurance platform, including InfiniStreamNG 4795 appliance with Adaptive Service Intelligence™ (ASI+) technology. The NETSCOUT solution provides the Insurer IT team with a seamless solution for assuring both physical and virtualized network functions. NETSCOUT Delivery Service resources will provide the Insurer IT team with recommended practices for on-site deployment of nGeniusONE and InfiniStreamNG technology. The nGeniusONE Service Assurance platform provides a vendor-agnostic approach to managing network, application, and server performance in the Insurer’s data center. In doing so, the NETSCOUT solution delivers deep-level visibility into all application flows and user sessions, including Web, multimedia, and peer-to-peer applications from the network.
Operational Impact
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