St. Tammany Parish Hospital bolsters productivity, patient care and competitive edge with AppSense
Customer Company Size
Large Corporate
Region
- America
Country
- United States
Product
- AppSense DesktopNow
- VMware Horizon View
- Imprivata OneSign
- Cisco UCS
- EMC VNX
Tech Stack
- Virtual Desktop Infrastructure (VDI)
- User Environment Management (UEM)
- Single Sign-On (SSO)
- Location-based Printing
Implementation Scale
- Enterprise-wide Deployment
Impact Metrics
- Productivity Improvements
- Customer Satisfaction
- Cost Savings
Technology Category
- Functional Applications - Remote Monitoring & Control Systems
- Application Infrastructure & Middleware - Data Exchange & Integration
- Analytics & Modeling - Predictive Analytics
Applicable Industries
- Healthcare & Hospitals
Applicable Functions
- Facility Management
- Business Operation
Use Cases
- Predictive Maintenance
- Remote Asset Management
- Remote Control
- Remote Patient Monitoring
Services
- System Integration
- Software Design & Engineering Services
- Training
About The Customer
St. Tammany Parish Hospital is a Louisiana-based community hospital located on the Northshore of Lake Pontchartrain, 40 miles north of New Orleans. The 237-bed facility, which opened in 1954, serves the needs of patients throughout the region. It is the leading provider of comprehensive medical care on the Northshore, offering services from wellness and prevention to diagnosis, treatment, rehabilitation, and recovery. The hospital system delivers the latest technology, accomplished specialists, and highly personalized care to ensure patients and their families receive world-class healthcare close to home. St. Tammany Parish Hospital is a self-supporting, not-for-profit community hospital that receives no tax funding.
The Challenge
St. Tammany Parish Hospital faced several challenges in its IT infrastructure, including the need to implement Meaningful Use standards set by the federal government, slow logon times, and a lack of user personalization. The hospital's help desk was overburdened with issues related to user profile settings, and there was a need to enable proximity printing for clinicians accessing multiple patient rooms and printers. Additionally, the hospital was migrating from Windows XP to a virtual Windows 7 environment, which added another layer of complexity to their IT challenges.
The Solution
To address these challenges, St. Tammany Parish Hospital implemented AppSense DesktopNow as part of its Virtual Desktop Infrastructure (VDI) strategy. The hospital was migrating to a Cisco UCS, EMC VNX, VMware vSphere, and VMware Horizon View platform to improve user satisfaction and productivity. AppSense Environment Manager was chosen to manage the complex and diverse combination of users, apps, and data across the system. This solution provided precise control with user-based policies and personalization, delivering user and application settings to any desktop. The hospital also implemented Imprivata OneSign for single sign-on capabilities, allowing physicians and staff to log in to their desktop with a single sign-on while maintaining a personalized non-persistent desktop environment.
Operational Impact
Quantitative Benefit
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